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Open a tool

For: Everyone in a company who works with Amainvoice, Billbee, Replyco or VentoryOneRequires: The tool's viewing permission to see its icon and its opening permission to open it; company owners have both for every toolScreenshots show sample data

comrce Hub opens four tools: Amainvoice, Billbee, Replyco and VentoryOne. Select a tool’s icon at the top of the sidebar. The tool opens in its own comrce Hub tab. All four open, look and ask for access the same way. This page covers how a tool opens and who may open it.

What you can do here

Section titled “What you can do here”

The screen at a glance

Section titled “The screen at a glance”

A tool opens inside comrce Hub, with the sidebar, the tab strip and the top bar around it. In the screenshot, the tab shows Amainvoice’s own sign-in page in German. That page belongs to Amainvoice, not to comrce Hub.

comrce Hub with Amainvoice open in its own tab. In the tab strip at the top, the tab labelled "Amainvoice" is active and highlighted, with a close button at its right end; the Amainvoice icon in the left sidebar is marked active. The content area below shows the Amainvoice sign-in page in German: the amainvoice logo, the address s1.amainvoice.de, the fields "Benutzername" and "Passwort", the link "Passwort vergessen?" and the purple button "Einloggen". This page is Amainvoice's own, not part of comrce Hub; comrce Hub only frames it.comrce Hub with Amainvoice open in its own tab. In the tab strip at the top, the tab labelled "Amainvoice" is active and highlighted, with a close button at its right end; the Amainvoice icon in the left sidebar is marked active. The content area below shows the Amainvoice sign-in page in German: the amainvoice logo, the address s1.amainvoice.de, the fields "Benutzername" and "Passwort", the link "Passwort vergessen?" and the purple button "Einloggen". This page is Amainvoice's own, not part of comrce Hub; comrce Hub only frames it.
Amainvoice opens in its own comrce Hub tab. Here it shows Amainvoice's own sign-in page.
What this screenshot shows
Screen
Amainvoice
Highlighted
“Amainvoice”: shows the tool; the close button closes the tab
Also visible
Sidebar: tool icon marked active; Tool area: Amainvoice's own sign-in page
Purpose
the in-app tab a tool opens in
RegionWhat it showsWhat you do there
Sidebar, topThe four tool icons, with the open tool’s icon marked activeSwitch to another tool
Tab stripThe tool’s tab, named after it, next to your other open tabsSwitch tabs or close the tool tab
Content areaThe tool’s own interface, such as its sign-in pageSign in to the tool and work in it
Top barNotifications, help, your account and the current companyThe same as on every comrce Hub page

The four tools

Section titled “The four tools”

The icons sit at the top of the sidebar in this order. Each tool has one permission to see its icon and one to open it.

ToolWhat it is forTo see the iconTo open it
AmainvoiceKeep your Amazon taxes under control with Amainvoice, including OSS, VAT checks, and reporting.Viewing AmainvoiceOpening Amainvoice
BillbeeUse Billbee to manage orders, shipping, and invoices from every sales channel in one tool.Viewing BillbeeOpening Billbee
ReplycoReplyco brings customer communication from every channel together and automates support processes for e-commerce.Viewing ReplycoOpening Replyco
VentoryOneUse VentoryOne to manage inventory and stock movements simply and reliably for clean warehouse processes.Viewing VentoryOneOpening VentoryOne

Each tool shows its own sign-in page in its tab. Billbee and VentoryOne show it in German, like Amainvoice. Replyco shows it in English.

comrce Hub with Billbee open in its own tab. In the tab strip at the top, the tab labelled "Billbee" is active and highlighted, with a close button at its right end; the Billbee icon in the left sidebar is marked active. The content area below shows the Billbee sign-in page in German: the heading "Anmelden", the fields "E-Mail-Adresse oder Benutzername" and "Passwort", the switch "Angemeldet bleiben" and the green button "Anmelden". This page is Billbee's own, not part of comrce Hub; comrce Hub only frames it.comrce Hub with Billbee open in its own tab. In the tab strip at the top, the tab labelled "Billbee" is active and highlighted, with a close button at its right end; the Billbee icon in the left sidebar is marked active. The content area below shows the Billbee sign-in page in German: the heading "Anmelden", the fields "E-Mail-Adresse oder Benutzername" and "Passwort", the switch "Angemeldet bleiben" and the green button "Anmelden". This page is Billbee's own, not part of comrce Hub; comrce Hub only frames it.
Billbee opens in its own comrce Hub tab. Here it shows Billbee's own sign-in page.
What this screenshot shows
Screen
Billbee
Highlighted
“Billbee”: shows the tool; the close button closes the tab
Also visible
Sidebar: tool icon marked active; Tool area: Billbee's own sign-in page
Purpose
the in-app tab a tool opens in
comrce Hub with Replyco open in its own tab. In the tab strip at the top, the tab labelled "Replyco" is active and highlighted, with a close button at its right end; the Replyco icon in the left sidebar is marked active. The content area below shows the Replyco sign-in page in English: the heading "Sign In", the fields "Work email" and "Password", the blue button "Confirm" and, on the right, "Loved by eCommerce sellers everywhere". This page is Replyco's own, not part of comrce Hub; comrce Hub only frames it.comrce Hub with Replyco open in its own tab. In the tab strip at the top, the tab labelled "Replyco" is active and highlighted, with a close button at its right end; the Replyco icon in the left sidebar is marked active. The content area below shows the Replyco sign-in page in English: the heading "Sign In", the fields "Work email" and "Password", the blue button "Confirm" and, on the right, "Loved by eCommerce sellers everywhere". This page is Replyco's own, not part of comrce Hub; comrce Hub only frames it.
Replyco opens in its own comrce Hub tab. Here it shows Replyco's own sign-in page.
What this screenshot shows
Screen
Replyco
Highlighted
“Replyco”: shows the tool; the close button closes the tab
Also visible
Sidebar: tool icon marked active; Tool area: Replyco's own sign-in page
Purpose
the in-app tab a tool opens in
comrce Hub with VentoryOne open in its own tab. In the tab strip at the top, the tab labelled "VentoryOne" is active and highlighted, with a close button at its right end; the VentoryOne icon in the left sidebar is marked active. The content area below shows the VentoryOne sign-in page in German: "Willkommen zurück" on the left, the heading "Login", the fields "E-Mail-Adresse eingeben" and "Passwort eingeben" and the blue button "Login". This page is VentoryOne's own, not part of comrce Hub; comrce Hub only frames it.comrce Hub with VentoryOne open in its own tab. In the tab strip at the top, the tab labelled "VentoryOne" is active and highlighted, with a close button at its right end; the VentoryOne icon in the left sidebar is marked active. The content area below shows the VentoryOne sign-in page in German: "Willkommen zurück" on the left, the heading "Login", the fields "E-Mail-Adresse eingeben" and "Passwort eingeben" and the blue button "Login". This page is VentoryOne's own, not part of comrce Hub; comrce Hub only frames it.
VentoryOne opens in its own comrce Hub tab. Here it shows VentoryOne's own sign-in page.
What this screenshot shows
Screen
VentoryOne
Highlighted
“VentoryOne”: shows the tool; the close button closes the tab
Also visible
Sidebar: tool icon marked active; Tool area: VentoryOne's own sign-in page
Purpose
the in-app tab a tool opens in

Open a tool

Section titled “Open a tool”

  1. In the left sidebar, select the tool’s icon in the tool group at the top, for example Amainvoice. Point at an icon to see the tool’s name.

    The comrce Hub workspace of Nordwind Handels GmbH, signed in as lena.hoffmann@example.com. The left sidebar shows four tool icons at the top: Amainvoice, Billbee, Replyco, VentoryOne. The Amainvoice icon is highlighted. Below the tools are Dashboard, Marketplace and the Account menu. Selecting the Amainvoice icon opens Amainvoice, the invoicing and VAT tool, in its own comrce Hub tab.The comrce Hub workspace of Nordwind Handels GmbH, signed in as lena.hoffmann@example.com. The left sidebar shows four tool icons at the top: Amainvoice, Billbee, Replyco, VentoryOne. The Amainvoice icon is highlighted. Below the tools are Dashboard, Marketplace and the Account menu. Selecting the Amainvoice icon opens Amainvoice, the invoicing and VAT tool, in its own comrce Hub tab.
    The Amainvoice icon sits in the tool group at the top of the left sidebar.
    What this screenshot shows
    Screen
    Amainvoice
    Highlighted
    “Amainvoice”: opens Amainvoice in its comrce Hub tab
    Also visible
    Sidebar: four tool icons, then Dashboard, Marketplace, Account; Top bar: notifications, help, user and company
    Purpose
    where to open Amainvoice

  2. The tool’s tab opens and becomes active. If the tab is already open, comrce Hub switches to it.

comrce Hub passes your comrce Hub email address to the tool. Once the tool has linked your account there, comrce Hub also passes your user and organization in the tool. If the tool asks you to confirm a sign-in with comrce Hub, the approval page opens. Connect a tool to your account explains it.

When a tool doesn’t open for you or a colleague

Section titled “When a tool doesn’t open for you or a colleague”

A grey icon is no error: it means the person may see the tool but not open it. Getting access takes two short steps. The person who needs the tool asks, and the company owner switches on the opening permission.

Ask for access

Section titled “Ask for access”

The access card appears in the tool’s tab when you may see the tool but not open it. An example is Viewing Amainvoice without Opening Amainvoice.

  1. Select the grey icon of the tool. Its tab opens and shows the text You don’t have access to this page. You can request access from your organization admin.

    comrce Hub for a Member of Rosenthal Textil GmbH who may see Amainvoice but not open it. The tool icons in the left sidebar are shown in grey. The "Amainvoice" tab is open and shows a card with the comrce logo and the text "You don’t have access to this page. You can request access from your organization admin." Below the text, the "Request access" button is highlighted. Selecting it opens a dialog that sends a request, with an optional reason, to the company owner.comrce Hub for a Member of Rosenthal Textil GmbH who may see Amainvoice but not open it. The tool icons in the left sidebar are shown in grey. The "Amainvoice" tab is open and shows a card with the comrce logo and the text "You don’t have access to this page. You can request access from your organization admin." Below the text, the "Request access" button is highlighted. Selecting it opens a dialog that sends a request, with an optional reason, to the company owner.
    Without permission to open Amainvoice, the tab shows this card. Request access asks the company owner.
    What this screenshot shows
    Screen
    Amainvoice
    Highlighted
    “Request access”: opens the Request permission dialog
    Also visible
    Sidebar: tool icons greyed out (no Open permission); Access card with the request button
    Purpose
    what a person without the Open permission sees

  2. Select Request access. The Request permission dialog opens and names the company owner. If the owner’s name is not known, it reads Your request will be sent to the organization admin

  3. Optionally, enter a Reason of up to 128 characters. For example: Please give me access to Amainvoice so I can handle returns this week. Then select Confirm.

comrce Hub emails the request to the company owner, with a link to your user details. The request also appears in the company’s log. The card then shows You have requested permission. Once the owner has granted the opening permission, reload comrce Hub and the icon turns to color.

A request always goes to the owner of the company, not to the person who manages users.

Give a colleague access, as the owner

Section titled “Give a colleague access, as the owner”

  1. Open the link in the request email. It leads to your colleague’s user details.

  2. Under Change permissions, switch on the tool’s opening permission, for example Opening Amainvoice. Viewing alone is not enough.

  3. Ask your colleague to reload comrce Hub. The icon turns to color, and the tool opens in its tab.

Does the tool then show its own sign-in page? That’s the tool, not comrce Hub. Your colleague signs in there once, and the tool links their account. Connect your tools and open them with one sign-in covers that part.

Every control, explained

Section titled “Every control, explained”

The tool icons in the sidebar

Section titled “The tool icons in the sidebar”
Where

The tool group at the top of the left sidebar, above Dashboard and Marketplace. It appears only while you work in a company.

What

Each icon opens its tool in the tool’s tab. Its color shows your access, as Who sees what lists. While a tool’s tab is active, its icon has a highlighted background. If comrce has not set up a tool, its icon does not react.

Why

One fixed place per tool replaces bookmarks and separate logins.

The tool’s tab

Section titled “The tool’s tab”
Where

The tab strip at the top of comrce Hub, labelled with the tool’s name. It appears when you open the tool from the sidebar.

What

Shows the tool inside comrce Hub. There is at most one tab per tool. Selecting the icon again switches to it. comrce Hub restores the open tab when you reload. The tool can open its own windows and start downloads from the tab.

Why

You work in the tool next to your company settings and other tools, without switching browser tabs.

The access card and Request access

Section titled “The access card and Request access”
Where

The middle of the tool’s tab, instead of the tool, when you lack its opening permission.

What

The button opens the Request permission dialog. Sending emails the company owner and replaces the button with You have requested permission. If sending fails, the dialog shows Failed to request permission.

Why

Opening a tool can mean acting on orders, invoices or stock. The owner decides who may open each tool, and the card is your direct way to ask.

Other controls on this page

ControlWhat it doesWhy
The tab’s close buttonCloses the tool’s tab.Clears the tab strip when you no longer need the tool.
Close OthersRight-click the tool’s tab to close every other tab.Keeps only the tool open.
ReasonOptional text for the owner. A counter shows how many characters you have used.Tells the owner why you need the tool.
ConfirmSends the access request.Starts the request to the owner.
CancelCloses the dialog without sending.Lets you change your mind.

Who sees what

Section titled “Who sees what”
PartShown when
Any tool iconYou are working in a company. Without a company, the sidebar has no tools.
A tool’s iconYou have the tool’s viewing permission, as The four tools lists. Company owners always have it.
The icon in color, and the tool in its tabYou also have the tool’s opening permission.
A grey icon, and the access card in the tabYou have the viewing permission without the opening permission.

What you need to know

Section titled “What you need to know”
TopicFact
Default permissionsThe Member role includes the viewing and the opening permission of all four tools. The Partner role includes only the viewing permissions.
Per companyYour tool permissions apply in the company you are working in. Another company can give you different access.
Always in a tabA tool always opens inside comrce Hub, never in a separate browser window.

Frequently asked questions

Section titled “Frequently asked questions”

General

Section titled “General”

Why don’t I see a tool’s icon in the sidebar?

Section titled “Why don’t I see a tool’s icon in the sidebar?”

A tool’s icon needs its viewing permission, such as Viewing Billbee, in the company you are working in. Company owners always have it. Ask the owner to switch it on in your user details under AccountUsers. Without a selected company, the sidebar shows no tools.

Why is a tool’s icon grey?

Section titled “Why is a tool’s icon grey?”

You have the tool’s viewing permission but not its opening permission. Select the icon, and the tool’s tab shows a card with Request access. The button sends your request to the company owner by email.

Can I open a tool outside the comrce Hub tab?

Section titled “Can I open a tool outside the comrce Hub tab?”

No. From the sidebar, comrce Hub always opens Amainvoice, Billbee, Replyco and VentoryOne in their own tabs, in every company. The comrce Hub sidebar and top bar stay around the tool.

Why didn’t a second tab of the same tool open?

Section titled “Why didn’t a second tab of the same tool open?”

comrce Hub keeps one tab per tool. When the tool’s tab is already open, its icon switches to that tab.

What happens to a tool’s tab when I reload comrce Hub?

Section titled “What happens to a tool’s tab when I reload comrce Hub?”

comrce Hub restores your open tabs after a reload, including the tool tabs. Close a tool’s tab with its close button when you no longer need it.

Do I need a separate login for each tool?

Section titled “Do I need a separate login for each tool?”

That is up to the tool. comrce Hub passes on your email address. Once the tool has created the link, it also passes your linked account in the tool. When a tool signs you in through comrce Hub, you approve each sign-in on the approval page.

Access

Section titled “Access”

How do I get permission to open a tool?

Section titled “How do I get permission to open a tool?”

Select the tool’s grey icon, then Request access on the card in its tab. Add a reason if you like, and send it. The company owner gets an email and can grant the tool’s opening permission in your user details.

Who receives my access request?

Section titled “Who receives my access request?”

The owner of the company you are working in, by email. The email links to your user details in comrce Hub. The dialog names the owner before you send, and the company’s log records the request.

Can I send the access request again?

Section titled “Can I send the access request again?”

Yes. After sending, the card shows You have requested permission. When you reload comrce Hub or open the tool’s tab again, the button is back. Your reason can hold up to 128 characters each time.

Data and privacy

Section titled “Data and privacy”

What does comrce Hub tell a tool about me?

Section titled “What does comrce Hub tell a tool about me?”

When it opens a tool, comrce Hub passes on your comrce Hub email address. Once the tool has linked your account, it also passes your user and organization in the tool. If the tool signs you in through comrce Hub, the approval page lists any other data it asks for.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
A tool’s icon is missing from the sidebarAre you working in a company? Do you have the tool’s viewing permission? Ask the company owner to check your user details.
The icon is grey, and the tab shows You don’t have access to this page. You can request access from your organization admin.You lack the tool’s opening permission. Use Request access on the card. Reload comrce Hub after the owner has granted it.
The icon does not react when selectedcomrce has not set up this tool for comrce Hub. Contact comrce support.
Selecting the icon shows the existing tab, not a fresh onecomrce Hub keeps one tab per tool. Close the tool’s tab with its close button, then select the icon again.
The tool’s tab shows “Invalid or missing URL (must start with http:// or https://)”The tab came from a saved link, not from the sidebar. Close the tab and select the tool’s icon again.
The tool’s tab stays emptyClose the tab and open it again from the icon. If it stays empty, the tool did not load inside comrce Hub. Contact comrce support and say which tool and when.
Section titled “Related”