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Leave comrce Hub and hand over your company

Hand over your company to a colleague before you leave, so your team keeps working. In comrce Hub this is the ownership transfer. Then export your data and delete your account, or leave just one company.

A company you own does not survive the deletion of your account. It is anonymized, and every member loses access. The transfer must finish within 48 hours, and the deletion link in your email is valid for one day.

Before you start

Section titled “Before you start”
You needWhere it lives
The Owner roleAccountCompany
A new owner: an Active member who owns no companyAccountUsers. Invite them first if needed.
Both mailboxesYou and the new owner each receive one email
Time with the new owner on the same dayYour calendars

The transfer and the deletion are free. A member who owns no company skips the transfer and starts with exporting their data.

Steps

Section titled “Steps”

  1. Agree on a day with the new owner. The transfer takes three steps by two people. Doing them on one day keeps it inside its time limit. Transferring company ownership explains every rule.

  2. Request the transfer. Open AccountCompany and select Transfer Ownership. Pick the new owner and select Confirm transfer. Transfer ownership shows the dialog.

    The Company tab with the dialog "Confirm Ownership Transfer" open. The text explains that once the new owner accepts, you lose your administrator access to this company. The select field "New owner" shows Marco Weber with his email address. At the bottom are "Cancel" and the highlighted "Confirm transfer". Confirming does not move ownership yet: it sends you a confirmation email first.The Company tab with the dialog "Confirm Ownership Transfer" open. The text explains that once the new owner accepts, you lose your administrator access to this company. The select field "New owner" shows Marco Weber with his email address. At the bottom are "Cancel" and the highlighted "Confirm transfer". Confirming does not move ownership yet: it sends you a confirmation email first.
    Only the owner can start a transfer. The chosen member must be active and own no company.
    What this screenshot shows
    Screen
    Company
    Highlighted
    “Confirm transfer”: requests the ownership transfer
    Also visible
    Marco Weber chosen as the new owner; Cancel button
    Purpose
    choose who takes over your company

  3. Confirm from your email. Open the email comrce Hub sent you and select the link. On Confirm ownership transfer, select Confirm. The new owner now receives their invitation. Confirm or accept an ownership transfer covers both pages.

  4. The new owner accepts. They open their email and sign in with their own account if asked. On Accept company ownership, they select Confirm. Ownership moves at once, and you become a Member.

    The page that opens from the invitation email to the chosen member, Marco Weber, signed in with his own account. The card reads "Accept company ownership" and "You will become the new company owner. Confirm to accept the transfer." The highlighted "Confirm" button completes the transfer immediately: Marco becomes the owner of Nordwind Handels GmbH, Lena Hoffmann becomes a Member and her permissions are reset to the Member preset.The page that opens from the invitation email to the chosen member, Marco Weber, signed in with his own account. The card reads "Accept company ownership" and "You will become the new company owner. Confirm to accept the transfer." The highlighted "Confirm" button completes the transfer immediately: Marco becomes the owner of Nordwind Handels GmbH, Lena Hoffmann becomes a Member and her permissions are reset to the Member preset.
    Step three, the new owner accepts. The previous owner becomes a Member.
    What this screenshot shows
    Screen
    Accept company ownership
    Highlighted
    “Confirm”: accepts the ownership
    Also visible
    The card for accepting the company ownership
    Purpose
    the new owner completes the transfer

  5. Export your data (optional). Open Settings and select Export Data. Your browser downloads a ZIP file with your profile, your companies and your events. Get a copy of your personal data lists what it contains.

  6. Delete your account. In your settings, select Delete Account and then Yes, delete my account. Open the email within one day and select Confirm request on the page it opens. Deleting your account explains each stage.

    The dialog "Delete Account?" with the text "Are you sure you want to delete your account? This action cannot be undone." A framed box below says "You can export your data before deleting your account." and holds an "Export Data" button that downloads your data without closing the dialog. At the bottom are "Cancel" and the highlighted "Yes, delete my account". That button sends a confirmation email to your address; the account is not deleted yet.The dialog "Delete Account?" with the text "Are you sure you want to delete your account? This action cannot be undone." A framed box below says "You can export your data before deleting your account." and holds an "Export Data" button that downloads your data without closing the dialog. At the bottom are "Cancel" and the highlighted "Yes, delete my account". That button sends a confirmation email to your address; the account is not deleted yet.
    Export your data first if you need it, then send the request with Yes, delete my account.
    What this screenshot shows
    Screen
    Settings
    Highlighted
    “Yes, delete my account”: sends the email that confirms your deletion request
    Also visible
    Warning text; Export Data box; Cancel button
    Purpose
    request the deletion of your account

What happens next

Section titled “What happens next”

Your company carries on under its new owner, with all its data, tools and members. Confirming the deletion signs you out on every device. comrce then approves the request. Your personal data is removed 21 days after that.

To check the handover, ask the new owner to open AccountCompany. They now see Transfer Ownership, which only the owner sees. Your entries in Logs stay, with your name and email replaced.

Options

Section titled “Options”
ChoiceWhen to pick itEffect
Leave one company onlyYou keep working for other companiesSelect Leave on My companies. It cannot be undone, and owners must transfer first.
Delete your accountYou stop using comrce Hub altogetherEvery membership ends. Accounts in Amainvoice, Billbee, Replyco or VentoryOne stay, so contact those services yourself.
Ask comrce support to start the transferYou cannot run the transfer yourselfcomrce starts it at your request. You cannot replace a transfer comrce started.

Tips

Section titled “Tips”
  • Wait until the new owner has accepted before you send the deletion request. A transfer that is still pending does not protect the company.
  • Staying on as a member? After the transfer, the new owner checks your permissions on your member tab. You now have the Member preset.

If something goes wrong

Section titled “If something goes wrong”
SymptomWhat to checkFix
The colleague is not offered as new ownerAre they Active? Do they already own a company?Pick another member, or have them hand over their own company first
The transfer expiredThe time limit passed before the new owner acceptedStart a new transfer
A link asks you to sign in with another accountEach link only works for the person it was sent toSign out, then open the link with the right account
Leave is greyed outYou own that companyTransfer the ownership first
The deletion link shows Unfortunately, this link has expiredThe link is older than one dayHave a new one sent from that page
You changed your mind after confirmingYour data has not been removed yetContact comrce support to cancel the deletion
Section titled “Related”