Users

Q: How do I see only deactivated members?

Open Account›Users and set the status filter to Deactivated. The list then shows only deactivated members and returns to page 1.

For: Company owners and members who manage the teamRequires: The permission Viewing user list. Inviting needs Inviting usersScreenshots show sample data

Who’s actually in our company right now? The Users tab answers that at a glance. It lists everyone with their role and membership status. Here you find a colleague, open someone’s details and invite new people. Open it with AccountUsers. You need the permission Viewing user list.

What you can do here

See who belongs to the company. The list shows name, email, role and status for every member, active members first. The screen at a glance
Find a person quickly. Search by name or email, and filter by role or status. Find people in the list
Open a member’s details. The arrow at the end of a row opens the member’s own tab. There you change role, permissions and status. Open a member’s details · A user’s details and permissions
Invite someone new. Send an email invitation with the role Member or Partner. Invite someone to the company · Inviting people
Look for people who have not joined yet. When a search finds nobody, one button repeats it in the open invitations. When a search finds nobody

The screen at a glance

The Users tab of Nordwind Handels GmbH as the owner sees it. Under the heading "Users" is the "Pending invites" link at the right, then the search box "Search by username, email or role", two filters both set to "Any" (role and status) and the blue "Invite a new member" button. The table lists seven people with the columns Username, Email, Role and Status: Clara Neumann (Partner), Florian Fuchs, Jana Schröder with a green online dot, Lena Hoffmann (Owner, online), Marco Weber, Sophie Krüger and Tobias Wagner (Partner), all "Active", each with an arrow that opens the person's details. Below: "Showing 1 - 7 of 10" and page buttons 1 and 2. — The Users tab lists everyone in the company with role and status, seven people per page.

Region	What it shows	What you do there
Heading row	The title and, at the right, the link Pending invites	Open the list of open invitations
Filter row	The search box, the role filter, the status filter and the button Invite a new member	Narrow the list, invite someone
The table	One row per member: Username, Email, Role, Status and an arrow	Read who is in the company, open a member’s details
Below the table	The count, for example “1 - 7 of 10”, and the page buttons	Move between pages

The invite button and the invitations link need a permission. Who sees what lists them. A green dot after a name means the person is signed in right now.

Find people in the list

Type part of a name or an email address into the search box.
Pick a role in the first filter: Owner, Partner or Member.
Pick a status in the second filter: Active, Deactivated or Deleted.

Every change takes you back to page 1. The filters combine. The role Member with the status Deactivated shows only deactivated members.

The Users tab with the status filter (screen-reader name "Filter by status") open. The options are "Any", "Active", "Deactivated" (highlighted) and "Deleted". "Any" is ticked. Choosing a status reloads the table with only the people in that status and returns to page 1. The role filter to the left offers Any, Owner, Partner and Member in the same way. The table behind still shows the seven active people of Nordwind Handels GmbH. — The status filter shows only active, deactivated or deleted members. Pending accounts have no option here.

Example: To see who left the company, Lena Hoffmann sets the status filter to Deleted. The list shows Emma Schulz and Paul Richter.

Deactivated and deleted members stay in the list

comrce Hub never removes people from the user list. Former members appear at the end, usually on the last page. What you need to know gives the sort order.

Page 2 of the Users tab of Nordwind Handels GmbH. Three people remain: Niklas Braun (Member) with a red dot and the status "Deactivated", which is highlighted, and Emma Schulz (Member) and Paul Richter (Partner), both with a grey dot and the status "Deleted". Every row still has the arrow that opens the person's details. Below the table: "Showing 8 - 10 of 10" and the page buttons, with 2 selected. The list always shows active people first, then pending, deactivated and deleted ones, each group sorted by first name. — Deactivated and deleted members stay in the list, sorted after active ones, so their history remains visible.

Open a member’s details

Select the arrow at the end of a row in the user list. The member opens in a new tab named after them. It shows role, status, important dates and, if you may change them, the permission switches. A user’s details and permissions explains what you can change there.

Invite someone to the company

Select Invite a new member in the filter row.
Enter the email address in Email.
Keep the role Member or choose Partner.
Select Invite. comrce Hub sends the invitation and shows Invite sent successfully..

The dialog "Invite a new member" with the line "Send an invite to a user." The field "Email" contains lukas.zimmermann@example.com and the role field below it shows "Member", the preset choice. The other option is "Partner". The highlighted "Invite" button sends the invitation email, which is valid for seven days. "Cancel" closes the dialog. "Invite" stays disabled until a valid address is entered. — Enter the email address, keep Member or pick Partner, and send the invitation.

The invitation is valid for seven days. The invited person appears in the user list only after they accept. Until then the invitation is listed under Pending invites.

comrce Hub refuses a second invitation to an address whose earlier invitation is not accepted, even an expired one. It also refuses to invite someone who is already a member. The message then reads An active invitation for this user already exists.

The dialog "Invite a new member" after sending an invitation to mia.hartmann@example.com. Under the field "Email" the highlighted red message reads "An active invitation for this user already exists". comrce Hub refuses a second invitation while an earlier one for the same address in this company has not been accepted, even if it has expired, and also when the person is already a member. The role field still shows "Member". — An address with an open invitation, or an existing member, cannot be invited again. Resend the open one instead.

Inviting people covers roles, expiry, resending and the invitee’s side.

When a search finds nobody

When a search or a role filter matches no member, the user list shows No users found. If you may invite people, the button Search in invites instead appears below. It opens the open invitations with the same search text and role filled in. You then see whether the person was invited but has not joined yet.

The Users tab with "lukas" typed into the search box. No member matches, so the table area shows "No users found" and below it the highlighted button "Search in invites instead". Selecting it opens the Pending invites tab with the same search text and role filter already filled in, because the person may have been invited but not have accepted yet. The button appears only when a search text or role filter is set and you may invite people. — When a search finds nobody, look in the open invitations with one click.

Every control, explained

The controls that need a word of explanation come first. The obvious ones are collapsed at the end.

Where

The wide field at the left of the filter row.

What

Finds members whose first name, last name or email contains every word you type. Upper and lower case do not matter. Role names are not matched, so use the role filter for roles.

Why

In a larger team, typing three letters of a name is faster than paging through the list.

Role filter and status filter

Filter	Options	Why
Role (Filter by role)	Any, Owner, Partner, Member	See for example all partners from your accountancy firm
Status (Filter by status)	Any, Active, Deactivated, Deleted	Check who still has access and who does not

The status Pending can appear in the table but has no filter option.

Invite a new member button

Where

The blue button at the right end of the filter row, labelled Invite a new member. It opens a dialog.

What

Sends an email invitation to one address with the role Member (preset) or Partner. Invite stays disabled until you enter a valid address.

Why

New colleagues join with a role that already fits, so you rarely adjust permissions afterwards.

Table columns

Column	What it shows	Why
Username	First and last name. A green dot when the person is online (owner only).	Recognise the person
Email	The address they sign in with	Tell apart people with the same name
Role	Owner, Member or Partner	See the starting point of their permissions
Status	Active (green), Pending (orange), Deactivated (red), Deleted (grey), and the arrow to the details	See who can use the company right now

Other controls on this page

Control	What it does	Why
Pending invites link	Opens the tab with all invitations not yet accepted. See Pending invites.	Check, resend or delete an invitation
Previous, page numbers, Next	Move between pages of the list	Keep the list readable

Who sees what

Part of the screen	Who sees it
The Users tab and the Users entry in the Account menu	The owner, and members with Viewing user list (included in the Member and Partner presets)
Invite button, Pending invites link, Search in invites button	The owner, and members with Inviting users
Green online dots	Only the company owner

Without Viewing user list the tab shows You don’t have access to this page. You can request access from your organization admin. with a Request access button.

The Users tab as a Member sees it, here Lena Hoffmann in Rosenthal Textil GmbH. Under the heading "Users" there is no Pending invites link and no invite button, only the search box and the role and status filters. The table lists Katharina Vogel (Owner), David Koch (Member), Lena Hoffmann (Member) and Nina Lorenz (Partner), all Active, without online dots. The arrow in each row still opens that person's details, read-only. — Without the invite permission the invite button and the Pending invites link are hidden. Only the owner sees online dots.

What you need to know

Topic	Fact
Page size	Seven members per page, fixed
Sorting	Active, then pending, deactivated and deleted. Within each group by first name, then email.
Refresh	The list refreshes by itself about once a minute. Online dots change at once.
Company-wide	The list belongs to the company you are signed in to. Switch company to see that company’s members.
Invitations	Invited people appear here only after accepting

Frequently asked questions

General

The entry appears only with the permission Viewing user list. The Member and Partner presets include it, so someone removed it from your account. Ask your company owner to switch it on again on your user tab.

Why don’t I see the green online dots?

Only the company owner sees whether members are online. Everyone else never sees the dots on the Users tab, whatever their permissions.

Why is someone I invited not in the list?

Invited people join the user list only after accepting the invitation. Until then you find them under Pending invites on the Users tab, with the date their invitation expires.

Can I remove a person from the list completely?

No. Deleting a member sets the status to Deleted and ends their access. The row stays in the user list, so the company keeps a record of who was a member. Use Filter by status to hide them.

Finding people

Why does searching for “Partner” find nobody?

The search on the Users tab matches names and email addresses, not the role labels shown in the list. Set the role filter to Partner instead of typing the role.

How do I see only deactivated members?

Open AccountUsers and set the status filter to Deactivated. The list then shows only deactivated members and returns to page 1.

Why can’t I filter by the status Pending?

The status filter offers only Active, Deactivated and Deleted. Pending memberships are rare. They belong to a company owner who registered but has not confirmed the email address yet. They still appear in the unfiltered list.

Inviting

Why don’t I have the invite button?

The button Invite a new member needs the permission Inviting users. Neither the Member nor the Partner preset includes it. The company owner can switch it on for you on your user tab.

Why does comrce Hub say an active invitation already exists?

An earlier invitation to that address may still be open, even if it expired. Or the person is already a member. Resend or delete the old invitation under Pending invites, or look for the person in the user list.

Can I invite someone as owner?

No. The invite dialog offers only Member and Partner. A company has one owner. Only the owner can hand ownership to an active member, with Transfer Ownership on the Company tab.

Troubleshooting

Symptom	What to check
The tab shows You don’t have access to this page. You can request access from your organization admin.	You lack Viewing user list. Select Request access, and your owner gets an email.
A member is missing from the list	Check the last page and the status filter. Then check Pending invites, because the person may not have accepted yet.
A search shows No users found although the person exists	Search for part of the name or email instead of the role. Clear the role and status filters.
The invite dialog shows An active invitation for this user already exists	Resend or delete the existing invitation under Pending invites. If the person is already a member, activate them instead.
A change made by a colleague does not show	Wait for the automatic refresh or reopen the tab.