Paper sizes

For: The comrce Hub Owner, who is the comrce cloudprint administratorRequires: comrce cloudprint activated for your companyScreenshots show sample data

Shipping labels and delivery slips rarely come in A4. On Papiergrößen (paper sizes) you add your own formats in millimetres. A printer can then use one as its default paper. Open it with the gear icon at the right end of the top bar, then Papiergrößen.

What you can do here

Add a format your printer needs. Give it a name, a height and a width in millimetres. Add a paper size
Set it as a printer’s default paper. Your sizes appear in Standardpapier (default paper) on Printers, next to the standard sizes. Use a size on a printer
Correct or remove a size. Edit one at a time, or delete several at once. Edit or delete sizes

The screen at a glance

The "Papiergrößen" (paper sizes) screen of comrce cloudprint, in German. Next to the heading is the + button for a new size. The table has a checkbox per row and the columns ID, Papiername (paper name), Breite (width) and Höhe (height), plus a pencil icon per row. It lists four sizes: "Versandetikett 100 x 150" (100.1 mm by 150.1 mm), "Adressetikett 62 x 29" (62 mm by 29 mm), "Lieferschein A5" (148.1 mm by 210.1 mm) and "Retourenschein DIN lang" (99.1 mm by 210.1 mm). — Your own paper sizes. The standard sizes of comrce cloudprint don't appear here.

Region	What it shows	What you do there
Title bar	Papiergrößen, the + button, and a bin icon once you tick a row	Add a size or delete the ticked ones
The list	Your own sizes: a checkbox, ID, Papiername (paper name), Breite (width) and Höhe (height)	Find a size and its measurements
End of each row	A pencil icon	Edit the size

The list only shows sizes you added. The standard sizes of comrce cloudprint aren’t listed here, but printers offer them too.

Add a paper size

Select the + next to Papiergrößen. The dialog “Papiergröße hinzufügen” (add paper size) opens.
Under Allgemein (general), type a Papiername of at least two characters.
Under Größe (size), enter Höhe first, then Breite, both in millimetres.

Name the size and enter height and width in millimetres. Note that Höhe comes first.
What this screenshot shows
Screen
Papiergrößen
Highlighted
“Breite”: sets the width in mm
Also visible
Papiername, Höhe 199, Breite 103; Rounding note
Purpose
add a paper size
Select Ok. The dialog closes and the size appears in the list.

A field may be empty, the name too short or a measurement 0. Then a message “Validierungsfehler” (validation error) appears, and the dialog stays open.

Example: Your label printer uses 103 × 199 mm parcel labels. You add “Paketetikett 103 x 199” with height 199 and width 103. On the printer “Versand-Etiketten”, you then choose it as Standardpapier.

Use a size on a printer

On Printers, open a printer and choose the size under Standardpapier. The list shows each size with its name and measurements, such as “Versandetikett 100 x 150 (100.1x150.1mm)”. Your own sizes and the standard sizes appear together.

Edit or delete sizes

Edit: select the pencil icon of a row. The dialog “Papiergröße … bearbeiten” (edit paper size) opens. Change the name or the measurements and select Ok.

Delete: tick the rows you want to remove. A bin icon appears next to the +. Select it and confirm with Ok.

The confirmation dialog "Papiergröße löschen" (delete paper size) in comrce cloudprint, opened from the bin icon that appears next to the heading once a row is ticked. It reads "Wenn du diese Papiersorte(n) entfernen möchtest. Werden alle Verwendungen zurückgesetzt. Dieses ist nicht umkehrbar. Dennoch löschen?" (all uses are reset, this can't be undone, delete anyway?). At the bottom are "Abbrechen" and the highlighted "Ok". — Deleting a size can't be undone. Printers that use it as their default paper lose that default.

Every control, explained

Höhe and Breite (height and width)

Where

In the dialog, under Größe. Saved with Ok.

What

The paper’s measurements in millimetres. Note the order: Höhe comes before Breite, while the list shows width first. Both must be greater than 0. Decimals are allowed.

Why

So the printer knows the exact format, for example a narrow label that would otherwise print on A4.

Papiername (paper name)

Where

In the dialog, under Allgemein.

What

The name the printer’s Standardpapier list shows. It needs at least two characters.

Why

Put the measurements into the name, such as “Adressetikett 62 x 29”. Then nobody has to guess which label it is.

Other controls on this page

Control	What it does	Why
+	Opens “Papiergröße hinzufügen”	Add a size
Checkbox	Selects the row for deleting	Remove several sizes at once
Bin icon	Appears once a row is ticked; asks, then deletes the ticked sizes	Remove sizes you no longer use
Pencil icon	Opens the size in the dialog	Correct its name or measurements
Abbrechen	Closes the dialog without saving	Leave without changes

Who sees what

Part	Who sees it
The gear icon and Papiergrößen	The comrce Hub Owner, who becomes the comrce cloudprint administrator at the first sign-in
Other comrce Hub members	They don’t see the gear icon or this screen

What you need to know

Topic	Fact
Unit	Millimetres, stored in hundredths of an inch
Precision	Shown to 0.1 mm; small rounding differences are normal
Standard sizes	Not listed here, but offered on every printer
Scope	Your sizes are only visible in your company’s account
Deleting	Can’t be undone; printers using the size lose their default paper

Frequently asked questions

General

Where do I add a custom paper size in comrce cloudprint?

Select the gear icon at the right end of the top bar, then Papiergrößen. Select the + next to the heading, enter a name, height and width in millimetres, and select Ok.

Why don’t I see A4 in the list?

Papiergrößen only lists the sizes you added yourself. The standard sizes of comrce cloudprint are still there. They appear in a printer’s Standardpapier list on Printers, next to your own sizes.

Where do I use a paper size?

As a printer’s default paper. On Printers, open the printer and choose the size under Standardpapier. The list shows each size with its name and its width and height in millimetres.

Measurements

Why does my size show 100.1 mm instead of 100 mm?

comrce cloudprint stores sizes in hundredths of an inch, then converts them back to millimetres with one decimal. 100 mm becomes 100.1 mm, while 62 mm stays 62 mm. The dialog’s Hinweis: warns about this. The difference is less than a tenth of a millimetre.

Why does the dialog ask for the height first?

That’s the order of the dialog: Höhe, then Breite. The list and the printer’s Standardpapier list show the width first. Check both values before you select Ok.

What does “Validierungsfehler” mean?

A field is missing or invalid. The name needs at least two characters, and height and width must both be greater than 0 mm. Correct the field and select Ok again. The dialog stays open until then.

Deleting

What happens to my printers when I delete a paper size?

Every printer that uses it as Standardpapier loses that default, and the field becomes empty. The printers keep working. Open them on Printers and choose another default paper if needed.

Can I delete several paper sizes at once?

Yes. On Papiergrößen, tick every row you want to remove. Then select the bin icon next to the + and confirm with Ok. You can’t undo it.

Troubleshooting

Symptom	What to check
“Validierungsfehler” when saving	Fill in all three fields. The name needs at least two characters, and both measurements must be above 0.
The size shows slightly different values	That’s the rounding to hundredths of an inch. The difference stays below a tenth of a millimetre.
Width and height look swapped	The dialog asks for Höhe first. Edit the size and swap the values.
No bin icon next to the +	Tick at least one row. The bin icon only appears then.
A printer prints on the wrong paper again	Its default paper was deleted. Choose a new Standardpapier on Printers.