No comrce cloudprint account was created

This page covers the screen Es konnte kein Account angelegt werden. (no account could be created). You see it when your organization has no comrce cloudprint account yet and you aren’t its Owner. Only an Owner’s first sign-in creates the account.

You see this screen when your organization has no comrce cloudprint account yet and you aren't its Owner.

What this screenshot shows

Screen

Es konnte kein Account angelegt werden.

Highlighted

“Es konnte kein Account angelegt werden.”: says that no account was created

Also visible

Text asking you to contact an Owner of your organization; The broken ü in für; No top bar, no menus

Purpose

recognise the no-account screen

The screen has no red bar and no menus. Its text asks you to contact an Owner of your organization.

Symptoms

Symptom	What to check, in order	Fix
You open comrce cloudprint from comrce Hub and see Es konnte kein Account angelegt werden.	Your role in the organization, on the Users tab in comrce Hub. Then whether an Owner has opened comrce cloudprint before.	Ask an Owner of your organization to open comrce cloudprint once. That creates the account. Then open comrce cloudprint again. See Users.
The Owner has opened comrce cloudprint, but you still see the screen	Whether the Owner renamed the comrce cloudprint account. New colleagues are matched to the account by its name.	Contact comrce support. Name your organization and the Owner who set up comrce cloudprint.
You’re the Owner, yet you see the screen	Whether you work in the right organization in comrce Hub. comrce cloudprint takes the organization from your comrce Hub sign-in.	Switch to the organization you own in comrce Hub, then open comrce cloudprint again. See Working with several companies.
After the account exists, you can sign in but see no menus	Your role in the organization. Only the Owner sees the gear menu and the screens of comrce cloudprint.	Nothing is broken. Ask the Owner to make the changes you need. See comrce cloudprint.
The text shows a diamond with a question mark	The word für on the screen	A known display error. The text reads für deine Organisation (for your organization).

Still stuck

Send comrce support:

• the name of your organization in comrce Hub and your role there
• the email address you sign in with
• the time you opened comrce cloudprint, and a screenshot of the screen

Support can look up whether your organization has a comrce cloudprint account and which Owner created it.