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A user's details and permissions

For: Company owners and members who manage the teamRequires: Viewing user list to open the tab. Editing user permissions, Deactivating users or Deleting users to change thingsScreenshots show sample data

Someone changed jobs, joined a new team or left? Every member of your company has a tab of their own in comrce Hub. That’s where you match their access to the job. It shows their role, status, important dates and permissions in this company.

Here you change the role and the permissions, and deactivate, activate or delete the membership. Open it from AccountUsers with the arrow at the end of a member’s row.

What you can do here

Section titled “What you can do here”
  • Change a member’s role. Switching between Member and Partner loads that role’s permission preset into the switches. Change the role · Permissions and roles
  • Grant or remove single permissions. About forty switches in four sections decide exactly what the member can do. Change permissions
  • Deactivate or activate a member. Deactivating ends their access to this company immediately. Activating gives it back. Change or end a colleague’s access
  • Delete a membership. Deleting ends the membership for good. The person stays in the list with the status Deleted. Change or end a colleague’s access
  • Check important dates. Registration, activation, last visit, deactivation and deletion are listed on the right. Important dates

The screen at a glance

Section titled “The screen at a glance”
The detail tab of Marco Weber, opened from the arrow in the Users list. The header card shows his initials, name and marco.weber@example.com, the highlighted role select (screen-reader name "Change user role") set to "Member", the status "Active" with a green dot, and the buttons "Deactivate" and "Delete". The card "Important dates" on the right lists Registration date 21/07/2025, Activation date 21/07/2025, Last seen 09/03/2026 and dashes for Deactivation date and Deletion date. Below starts the Permissions card with its "Company profile" switches.The detail tab of Marco Weber, opened from the arrow in the Users list. The header card shows his initials, name and marco.weber@example.com, the highlighted role select (screen-reader name "Change user role") set to "Member", the status "Active" with a green dot, and the buttons "Deactivate" and "Delete". The card "Important dates" on the right lists Registration date 21/07/2025, Activation date 21/07/2025, Last seen 09/03/2026 and dashes for Deactivation date and Deletion date. Below starts the Permissions card with its "Company profile" switches.
A member's tab shows role, status, status actions and the important dates. The permission switches follow below.
What this screenshot shows
Screen
User
Highlighted
“Change user role”: changes the role and loads that role's permission preset
Also visible
Status Active; Deactivate and Delete buttons; Important dates card; Permissions card start
Purpose
a member's detail tab as the owner sees it
RegionWhat it showsWhat you do there
Header cardAvatar, name, email, Role and Status, status buttonsChange the role, deactivate, activate or delete
Important datesRegistration date, Activation date, Last seen, Deactivation date, Deletion dateRead when things happened. A dash means never.
PermissionsSwitches in four sections, with Cancel and Save at the bottomGrant and remove permissions

What you see depends on your own permissions and on the member. Your own tab and the owner’s tab are always read-only.

Change the role

Section titled “Change the role”
  1. Open the member’s tab and select the role field in the header card.
  2. Choose Member or Partner. All permission switches change to that role’s preset.
  3. Adjust single switches if needed.
  4. Scroll to the end of the Permissions card and select Save. comrce Hub confirms with User permissions updated successfully.
The bottom of Marco Weber's Permissions card after his role was switched from Member to Partner in the header. The switches now show the Partner preset: in the Integrations cards only "Viewing" and "Reading ... dashboard" are on for each tool, and the Open switches are off. At the bottom right the highlighted "Save" button and the "Cancel" button are enabled because there are unsaved changes. Nothing is stored until Save is selected.The bottom of Marco Weber's Permissions card after his role was switched from Member to Partner in the header. The switches now show the Partner preset: in the Integrations cards only "Viewing" and "Reading ... dashboard" are on for each tool, and the Open switches are off. At the bottom right the highlighted "Save" button and the "Cancel" button are enabled because there are unsaved changes. Nothing is stored until Save is selected.
Changing the role replaces every switch with that role's preset. Save stores role and permissions together.
What this screenshot shows
Screen
User
Highlighted
“Save”: saves role and permissions
Also visible
Tool cards with Partner preset; Cancel button enabled
Purpose
role change loads a preset that still needs saving

The role and the switches are saved together, and Cancel undoes both. Changing the role overwrites every switch, including permissions you granted by hand. Check the switches before saving. The owner role is not offered here. Ownership moves only with a transfer from the Company tab.

Change permissions

Section titled “Change permissions”
  1. Open the member’s tab and scroll to Permissions.
  2. Turn switches on or off. Nothing is stored yet.
  3. Select Save at the bottom of the card.
Marco Weber's Permissions card, scrolled to the section "Users & permissions" ("Manage members and their permissions"). Its switches are "Viewing user list" (on), "Editing user details" (off), "Inviting users" (on, highlighted), "Editing user permissions", "Deactivating users" and "Deleting users" (all off). Below follows "Audit log" with "Viewing audit log" switched on, then "Integrations" with one card per tool. Changes take effect only after Save at the bottom of the card.Marco Weber's Permissions card, scrolled to the section "Users & permissions" ("Manage members and their permissions"). Its switches are "Viewing user list" (on), "Editing user details" (off), "Inviting users" (on, highlighted), "Editing user permissions", "Deactivating users" and "Deleting users" (all off). Below follows "Audit log" with "Viewing audit log" switched on, then "Integrations" with one card per tool. Changes take effect only after Save at the bottom of the card.
Marco is a Member with two extra permissions, Inviting users and Viewing audit log.
What this screenshot shows
Screen
User
Highlighted
“Inviting users”: lets the member invite people
Also visible
Users & permissions switches; Audit log switch on; Integrations section start
Purpose
individual permissions beyond the role preset

Example: Marco Weber is a Member who handles new staff. Lena Hoffmann switches on Inviting users and Viewing audit log and saves. Marco now sees the invite button and the Logs entry in his Account menu. The company log records the change as Edited permissions.

The member’s menus update without a new sign-in. Permissions and roles lists what each switch does.

Change or end a colleague’s access when their job changes

Section titled “Change or end a colleague’s access when their job changes”
Current statusButtons shownWhat they do
ActiveDeactivate, DeletePause or end the membership
DeactivatedActivate, DeleteGive access back or end the membership
PendingActivate, DeleteActivate the membership or end it
DeletednoneThe membership has ended

Each button asks for confirmation first.

Marco Weber's detail tab with the confirmation "Confirm Deactivation" open: "Are you sure you want to deactivate this user?" with the buttons "Cancel" and the highlighted "Deactivate". Confirming changes his status to Deactivated, records the deactivation date, ends his sessions in this company at once and signs him out of it. His account and his memberships in other companies are not affected. The header card behind still shows the role Member and the status Active.Marco Weber's detail tab with the confirmation "Confirm Deactivation" open: "Are you sure you want to deactivate this user?" with the buttons "Cancel" and the highlighted "Deactivate". Confirming changes his status to Deactivated, records the deactivation date, ends his sessions in this company at once and signs him out of it. His account and his memberships in other companies are not affected. The header card behind still shows the role Member and the status Active.
Deactivating signs the person out of this company immediately. You can activate them again later.
What this screenshot shows
Screen
User
Highlighted
“Deactivate”: deactivates the membership
Also visible
Confirm Deactivation dialog; Cancel button
Purpose
deactivate a member
  • Deactivate sets the status to Deactivated and records the date. The person is signed out of this company at once. Their account, their permissions here and their other companies stay as they are.
  • Activate sets the status back to Active, with the permissions the member had before.
  • Delete sets the status to Deleted, records the date and signs the person out of this company. You cannot undo it here. To work with the person again, invite them again. Their comrce Hub account is not deleted.
The detail tab of Niklas Braun, a deactivated Member. The header card shows his role select set to "Member", the status "Deactivated" with a red dot, and the buttons "Activate" (highlighted) and "Delete". The card "Important dates" lists his registration and activation in 2025, Last seen 13/02/2026 and the Deactivation date 16/02/2026. Activate restores his access to this company with the permissions he had before. The Permissions card is still shown, but saving changes for an inactive member is refused.The detail tab of Niklas Braun, a deactivated Member. The header card shows his role select set to "Member", the status "Deactivated" with a red dot, and the buttons "Activate" (highlighted) and "Delete". The card "Important dates" lists his registration and activation in 2025, Last seen 13/02/2026 and the Deactivation date 16/02/2026. Activate restores his access to this company with the permissions he had before. The Permissions card is still shown, but saving changes for an inactive member is refused.
A deactivated member keeps role and permissions. Activate brings them back, Delete removes the membership.
What this screenshot shows
Screen
User
Highlighted
“Activate”: reactivates the membership
Also visible
Status Deactivated; Delete button; Deactivation date 16/02/2026
Purpose
a deactivated member's actions

Example: Niklas Braun is away for a semester. Lena deactivates him. When he returns, Activate brings him back exactly as before.

Every control, explained

Section titled “Every control, explained”

The controls that need a word of explanation come first. The obvious ones are collapsed at the end.

Role field

Section titled “Role field”
Where

The header card, under Role. Saved with Save in the Permissions card.

What

Options Member and Partner. Choosing one replaces all switches with that role’s preset. It is a select only with Editing user permissions. It is never a select for yourself, the owner or a deleted member. There it shows the role as a plain badge.

Why

Presets give a sensible starting point for an employee or for an outside partner such as your accountant.

Permission switches

Section titled “Permission switches”
Where

The card Permissions, in four sections:

  • Company profile
  • Users & permissions
  • Audit log
  • Integrations
What

One switch per permission, for this company only. Shown only with Editing user permissions, and not for yourself, the owner or a deleted member. The switches also appear for deactivated and pending members, but comrce Hub saves permissions only for active members.

Why

Lets you give each person exactly the access their work needs.

Status and status buttons

Section titled “Status and status buttons”
Where

The header card, under Status, with the buttons at the bottom right. Each button opens a confirmation.

What

Activate and Deactivate need Deactivating users. Delete needs Deleting users. No buttons appear for yourself or the owner. Success shows Updated user status.

Why

Deactivating is the reversible way to cut access quickly, for example when someone leaves or loses a device.

Important dates

Section titled “Important dates”
Where

The card Important dates to the right of the header card. Read-only.

What
DateMeaning
Registration dateWhen the person joined this company
Activation dateWhen the membership last became active
Last seenThe last time the person was active in this company
Deactivation dateThe latest deactivation. Cleared on activation.
Deletion dateWhen the membership was deleted
Why

Helps you spot accounts nobody has used for months, which are worth deactivating.

Other controls on this page

ControlWhat it doesWhy
SaveSaves the role and the switches together. Disabled until something changed.Store your changes
CancelDiscards unsaved changes to the role and the switchesStart again from the saved state

Who sees what

Section titled “Who sees what”
PartWho sees it
The tab itselfThe owner and members with Viewing user list
Role field and permission switchesThe owner and members with Editing user permissions
Activate and DeactivateThe owner and members with Deactivating users
DeleteThe owner and members with Deleting users
The detail tab of David Koch as a Member sees it, here Lena Hoffmann in Rosenthal Textil GmbH. The header card shows his name, email, the role "Member" as a plain badge instead of a select, and the status "Active", but no status buttons. The card "Important dates" on the right, highlighted, lists his registration, activation and last-seen dates. There is no Permissions card, because the viewer lacks the permission to edit permissions.The detail tab of David Koch as a Member sees it, here Lena Hoffmann in Rosenthal Textil GmbH. The header card shows his name, email, the role "Member" as a plain badge instead of a select, and the status "Active", but no status buttons. The card "Important dates" on the right, highlighted, lists his registration, activation and last-seen dates. There is no Permissions card, because the viewer lacks the permission to edit permissions.
Without the edit permissions right, a member's tab is read-only and shows no permission switches.
What this screenshot shows
Screen
User
Highlighted
“Important dates”: lists lifecycle dates
Also visible
Role badge Member; Status Active; No status buttons; No Permissions card
Purpose
read-only view of a user

What you need to know

Section titled “What you need to know”
TopicFact
Per companyRole and permissions apply only in this company. The same person can be a Partner elsewhere.
When it savesNothing is stored until you save. Closing the tab or switching company warns about unsaved changes.
RefreshThe tab reloads its data by itself about once a minute
AuditEvery saved change and every status change is recorded in Logs

Frequently asked questions

Section titled “Frequently asked questions”

Roles and permissions

Section titled “Roles and permissions”

Why can’t I change the role of a member?

Section titled “Why can’t I change the role of a member?”

The role field is a select only if you have Editing user permissions. The member must also be neither you, the owner nor deleted. Otherwise the member’s tab shows the role as a plain badge.

Why did my saved permissions disappear after I changed the role?

Section titled “Why did my saved permissions disappear after I changed the role?”

Choosing a role in the header card replaces every switch with that role’s preset. If you then saved, the earlier switches were overwritten. Switch the extra permissions on again and select Save at the bottom of the Permissions card.

I selected Save, but the switches went back. Why?

Section titled “I selected Save, but the switches went back. Why?”

If you are not the owner, comrce Hub saves only when you hold every permission that is switched on. It also saves only for active members. In other cases the save is refused without a message. Ask the company owner to make the change.

Can I change my own permissions?

Section titled “Can I change my own permissions?”

No. Your own tab is always read-only, even for the owner. The owner, or another member with Editing user permissions, changes your permissions on your user tab.

Status

Section titled “Status”

What is the difference between Deactivate and Delete?

Section titled “What is the difference between Deactivate and Delete?”

Deactivate pauses the membership. The person is signed out of this company and can be activated again with the same permissions. Delete ends the membership for good, and working with the person again needs a new invitation.

Does deactivating a member delete their comrce Hub account?

Section titled “Does deactivating a member delete their comrce Hub account?”

No. Deactivating and deleting affect only the membership in this company. The person keeps their comrce Hub account, their settings and their other companies, and can still sign in to those.

Why is there no Activate button for a deleted member?

Section titled “Why is there no Activate button for a deleted member?”

A deleted membership cannot be restored on the user tab. Invite the person again from the Users tab. When they accept, the membership is active again with the preset of the role you chose.

Why can’t I deactivate the owner?

Section titled “Why can’t I deactivate the owner?”

The company owner always has every permission and cannot be edited, deactivated or deleted. To change the owner, the current owner transfers ownership from the Company tab.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
The tab shows Could not load user infoYou lack Viewing user list, or the member no longer belongs to this company. Ask your owner for the permission.
No permission switches are shownYou lack Editing user permissions, or the tab is your own, the owner’s or a deleted member’s.
Saving permissions does nothingCheck that the member is Active and that you hold every permission switched on. Otherwise ask the owner.
Failed to update user status after a status buttonYou may have lost the permission meanwhile, or the member is the owner. Reload the tab and try again.
Save stays disabledNothing has changed yet. Save and Cancel become active as soon as a switch or the role changes.
Section titled “Related”