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Set up comrce cloudprint and your first printer

Print from the cloud on your own printers with comrce cloudprint. You activate it in comrce Hub, which in the Marketplace is Install. Then you sign in to the comrce cloudprint app with your comrce Hub account. There you add a Service Client and install it on a Windows computer with your printers. It connects comrce cloudprint to them.

Before you start

Section titled “Before you start”
You needWhere it lives
Managing API connections to install. By default only the owner has it.Your member tab, section Company profile
A Windows computer with access to the printers you want to useYour office or warehouse. The Service Client is available for Windows.
The printers, installed locally on that computerWindows

Steps

Section titled “Steps”

  1. Find comrce cloudprint in the Marketplace. Select Marketplace at the bottom of the left sidebar. In the section Operations, Automations and Connectors, select Find provider on the Cloudprint tile. The page lists every provider for cloud printing.

    The service page "Cloudprint" in comrce Hub, opened with "Find provider" in its own tab "Cloudprint" next to the "Marketplace" tab. At the top are its icon, the title "Cloudprint" and the catalog description, beginning "An automated printing solution designed for modern e-commerce within the comrce software hub". Below is the filter bar with the search field "Search partners". Under "All partners" is one partner tile, "comrce cloudprint", with a placeholder icon, the line "comrce marketplace connection" and the highlighted "More information" button, which opens the partner's page.The service page "Cloudprint" in comrce Hub, opened with "Find provider" in its own tab "Cloudprint" next to the "Marketplace" tab. At the top are its icon, the title "Cloudprint" and the catalog description, beginning "An automated printing solution designed for modern e-commerce within the comrce software hub". Below is the filter bar with the search field "Search partners". Under "All partners" is one partner tile, "comrce cloudprint", with a placeholder icon, the line "comrce marketplace connection" and the highlighted "More information" button, which opens the partner's page.
    The Cloudprint service lists comrce cloudprint as its partner. More information opens its page.
    What this screenshot shows
    Screen
    Cloudprint
    Highlighted
    “More information”: opens the page of the partner comrce cloudprint
    Also visible
    Service title Cloudprint with its catalog description; 1 partner tile, comrce cloudprint
    Purpose
    find comrce cloudprint in the Marketplace

  2. Install comrce cloudprint. Select More information on the comrce cloudprint tile, then Install. This installs comrce cloudprint for your company and creates your comrce cloudprint account. Install a partner explains what else changes.

    The partner page "comrce cloudprint" in its own tab, opened with "More information" on the service page "Cloudprint". The main card shows a placeholder icon, the name, "E-Mail" with an address, and the highlighted "Install" button, which installs comrce cloudprint for the whole company and creates its comrce cloudprint account. The section "About" is empty. At the top left, above the main card, the Back button "Go back" returns to the service page you came from.The partner page "comrce cloudprint" in its own tab, opened with "More information" on the service page "Cloudprint". The main card shows a placeholder icon, the name, "E-Mail" with an address, and the highlighted "Install" button, which installs comrce cloudprint for the whole company and creates its comrce cloudprint account. The section "About" is empty. At the top left, above the main card, the Back button "Go back" returns to the service page you came from.
    Install on the comrce cloudprint page installs it for your company.
    What this screenshot shows
    Screen
    comrce cloudprint
    Highlighted
    “Install”: installs comrce cloudprint for the whole company, without a confirmation
    Also visible
    Placeholder icon, name and email address; About
    Purpose
    install comrce cloudprint

  3. Open the app and approve the sign-in. Open cloudprint.app.comrce.io. You sign in through comrce Hub, which shows Single Sign-On Request. Select Approve. Connect a tool to your account explains each kind of data in the request.

    The "Single Sign-On Request" page of comrce Hub, below the top bar with "Sign Up" and the theme switch. Under the heading it asks "Do you want to log in into comrce Cloudprint as lena.hoffmann@example.com?". Below, under "This application is requesting:", six boxes list what comrce cloudprint asks for: Identity, Stay signed in, Profile, Email, Organization and Tool permissions, each with a one-line explanation. A legal notice links the Terms & Conditions and the Privacy Policy. At the bottom, the "Approve" button is highlighted, with the red "Deny" button to its right. Approve signs you in to comrce cloudprint.The "Single Sign-On Request" page of comrce Hub, below the top bar with "Sign Up" and the theme switch. Under the heading it asks "Do you want to log in into comrce Cloudprint as lena.hoffmann@example.com?". Below, under "This application is requesting:", six boxes list what comrce cloudprint asks for: Identity, Stay signed in, Profile, Email, Organization and Tool permissions, each with a one-line explanation. A legal notice links the Terms & Conditions and the Privacy Policy. At the bottom, the "Approve" button is highlighted, with the red "Deny" button to its right. Approve signs you in to comrce cloudprint.
    comrce Hub asks whether comrce cloudprint may sign you in. Approve lets it in.
    What this screenshot shows
    Screen
    Single Sign-On Request
    Highlighted
    “Approve”: approves the sign-in and opens comrce cloudprint
    Also visible
    The question naming comrce Cloudprint and your email address; Six requested data categories with explanations; Deny button
    Purpose
    approve the comrce cloudprint sign-in with comrce Hub

    The comrce cloudprint app opens on its dashboard.

    The dashboard of the comrce cloudprint app, in German, as it opens after you sign in. The red bar at the top holds the app's tabs "Client- Aufträge" (client jobs), "Pipeline- Aufträge" (pipeline jobs), "Service- Clients", "Drucker" (printers) and "Pipelines", with the account name and a gear icon at the right. Below the heading "Dashboard", the chart "Seitenausgaben pro Stunde" (pages output per hour) plots pages per hour of the day for the last seven days. In this new account every line stays at 0.
    After you sign in, the comrce cloudprint app opens on its dashboard. The tabs at the top lead to Service Clients, printers and pipelines.Screenshot from comrce cloudprint, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Tabs: Client- Aufträge, Pipeline- Aufträge, Service- Clients, Drucker, Pipelines; Chart of pages output per hour for the last seven days
    Purpose
    the comrce cloudprint app right after the first sign-in

  4. Install your printers on the computer first. Install every printer locally on the Windows computer that will run the Service Client. The installation in step 7 then registers all of them automatically.

  5. Add a Service Client. In the comrce cloudprint app, open the “Service-Clients” tab and select ”+”.

    The "Service- Clients" tab of the comrce cloudprint app, in German, highlighted in the red bar at the top. The list below the heading "Service- Clients" is still empty. Its columns read "Service ID", "Hostname", "Version", "OS", "Status", "Letzter Zugriff" (last access) and "Anzahl Drucker" (number of printers). The "+" button right next to the heading is highlighted. It opens the dialog in which you add a new Service Client.
    The "+" next to the heading adds a Service Client.Screenshot from comrce cloudprint, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Empty list of Service Clients with its column headings; The + button next to the heading
    Purpose
    start adding a Service Client

    Enter a name you’ll recognise the computer by later, then select “OK”.

    The dialog "Service- Client hinzufügen" (add Service Client) in the comrce cloudprint app, in German, open over the "Service- Clients" tab. Under "Allgemein" (general), the "Name" field reads "ComputerXYZ", a name that identifies the computer later. The "Typ" (type) field shows "Windows". At the bottom are the buttons "Abbrechen" (cancel) and "Ok". "Ok" adds the Service Client to the list.
    Give the Service Client a name you will recognise later, then select "Ok".Screenshot from comrce cloudprint, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Name field with ComputerXYZ; Typ field with Windows
    Purpose
    name the new Service Client

  6. Download the setup file. comrce cloudprint now creates a setup file with your access details. As soon as the notification appears, download it with the download icon in the new row.

    The "Service- Clients" tab of the comrce cloudprint app, in German, with the new entry "ComputerXYZ" in the list. Its row shows the number 38 under "Service ID", a cross under "Status" because the client is not online yet, and 0 under "Anzahl Drucker" (number of printers). At the left end of the row, next to a checkbox, the download icon is highlighted. It downloads the setup file for this Service Client.
    The download icon in the new row gets the setup file with your access details.Screenshot from comrce cloudprint, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    New row ComputerXYZ with a cross as status; Download icon at the left of the row
    Purpose
    download the Service Client setup file

  7. Run the installer on Windows. Start the downloaded .exe file on the computer with your printers and go through the setup wizard.

    At “Benutzer auswählen” (select user), choose who the Service Client runs as. Pick “Lokaler Benutzer (empfohlen)” and enter a local account with admin rights. Some printers need that working environment. Entering it now saves setting it up later. Run the Service Client with a local user shows how to assign it afterwards.

    The setup wizard "Setup - comrce cloudprint version 2026.02.14.01" on a Windows desktop, in German, at the step "Benutzer auswählen" (select user). It asks which user the Service Client should run as. The text explains that installing with a local user needs your access details, and that a system user can cause problems with some printers. Two options follow: "Lokaler Benutzer (empfohlen)" (local user, recommended), which is selected, and "Systembenutzer" (system user). At the bottom are "Next" and "Cancel".
    The wizard lets you run the Service Client as a local user, which it recommends, or as the system user.Screenshot from Windows, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Options Lokaler Benutzer (empfohlen) and Systembenutzer; Buttons Next and Cancel
    Purpose
    choose the user the Service Client runs as

  8. Check that it’s online. Return to the “Service-Clients” tab. A check mark in the status column shows that the Service Client is online.

    The "Service- Clients" tab of the comrce cloudprint app, in German, with one connected Windows computer in the list. Its row shows the version 0001.00.00.00 and the operating system "Microsoft Windows NT 6.2.9200.0". The columns "Status", "Letzter Zugriff" (last access) and "Anzahl Drucker" (number of printers) are highlighted. They show a check mark, the date and time 02.04.2026 13:17 and the number 9. The check mark means the Service Client is online.
    A check mark under "Status" shows that the Service Client is online.Screenshot from comrce cloudprint, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Status check mark, last access and number of printers highlighted
    Purpose
    check that the Service Client is online

What happens next

Section titled “What happens next”

The Service Client now runs on that computer as a service, in the background, all the time. It connects comrce cloudprint to the printers attached to or installed on the computer.

Next, decide how documents reach your printers:

If something goes wrong

Section titled “If something goes wrong”
SymptomWhat to checkFix
Install is missing on the comrce cloudprint pageYou lack Managing API connectionsAsk the company owner to install it, or to give you the permission
The service doesn’t start correctly on Windows 7 or 8These versions don’t support TLS 1.1 and 1.2 by defaultEnable them as Service Client troubleshooting on Windows describes
A printer has problems while the Service Client runs as the system userWhich user you chose in the setup wizardAssign a local account with admin rights
The Service Client needs a restartThe “cloudprint-Client” service in WindowsRestart the Service Client
Section titled “Related”