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Set up your company in comrce Hub

Set up your company in comrce Hub once, and your whole team can start working there. You sign up with your own details and your company’s address. You become the company’s Owner, with every permission.

Then you confirm your email, sign in and set up two-factor authentication. Have your phone ready for that step, because comrce Hub does not let you skip it. The confirmation link in the email is valid for 7 days.

Before you start

Section titled “Before you start”
You needWhere it lives
The email address you will sign in withYour mailbox. The confirmation link goes there.
Your company’s name and address. The VAT ID and a phone number are optional.Your company documents
A phone with an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1PasswordYour phone
A safe place for 10 recovery codesA password manager, or a printed sheet in a locked drawer

Anyone can register a company. Registering always creates a new, separate company. Were you invited by a colleague? Then you join their company instead: open the link in the invitation email, as Accept an invitation shows.

Steps

Section titled “Steps”

  1. Sign up with your details. On the sign-in screen, select Sign Up. Enter your name, your email address and a password of at least 12 characters. Then select Continue. Create an account lists every password rule.

  2. Register your company. Enter the company name and address and tick the box for the terms and the privacy policy. Select Submit. comrce Hub creates your account and the company, and makes you its owner.

    Step two of the comrce Hub registration, with a back arrow at the left of the top bar. The form shows Company Name "Elbtal Feinkost GmbH", VAT ID "DE284716539", an empty Phone Number, Street Address "Große Elbstraße 12", Postal Code "22767", City "Hamburg" and Country "Germany". The ticked box reads "By proceeding you agree to Terms and Conditions and Privacy Policy." The highlighted "Submit" button creates the account and the company.Step two of the comrce Hub registration, with a back arrow at the left of the top bar. The form shows Company Name "Elbtal Feinkost GmbH", VAT ID "DE284716539", an empty Phone Number, Street Address "Große Elbstraße 12", Postal Code "22767", City "Hamburg" and Country "Germany". The ticked box reads "By proceeding you agree to Terms and Conditions and Privacy Policy." The highlighted "Submit" button creates the account and the company.
    Enter your company and its address, accept the terms, then select Submit.
    What this screenshot shows
    Highlighted
    “Submit”: creates your account and your company
    Also visible
    Elbtal Feinkost GmbH with its Hamburg address; Terms checkbox ticked
    Purpose
    register your company

  3. Confirm the address from the email. Open the email from comrce Hub and select the link. On the page that opens, select Confirm email. No email yet? The waiting page sends a new one, as Get a new confirmation email explains.

    The comrce Hub waiting page after registration, with a back arrow at the top left and a paper-plane drawing. The heading reads "Check your email", followed by "We've sent you an email to your email address. Click the link in your inbox to continue." and "Email: felix.wagner@example.com". The highlighted "Resend Email" button is still disabled. Below it "Try again in" shows the seconds left.The comrce Hub waiting page after registration, with a back arrow at the top left and a paper-plane drawing. The heading reads "Check your email", followed by "We've sent you an email to your email address. Click the link in your inbox to continue." and "Email: felix.wagner@example.com". The highlighted "Resend Email" button is still disabled. Below it "Try again in" shows the seconds left.
    Confirm with the link in the email. Resend Email sends a new one after a short wait.
    What this screenshot shows
    Highlighted
    “Resend Email”: sends a new confirmation email after a short wait
    Also visible
    The address felix.wagner@example.com; Countdown until the next email
    Purpose
    wait for the confirmation email

  4. Sign in. Type your email address and password, then select Log In. Sign in explains the sign-in screen, Google sign-in included.

  5. Answer the cookie dialog. At your first sign-in, comrce Hub asks for your cookie settings. Essential cookies are always on, and you choose the optional ones. Dialogs that appear after you sign in lists every choice.

  6. Set up two-factor authentication with the authenticator app. The setup dialog opens by itself and has no close button. Choose the app: it works without your inbox, and a stolen email password does not reveal your codes.

    Scan the QR code, select Verify the code and type the 6-digit code. Copy your recovery codes to a safe place. Two-factor authentication covers both methods.

    The comrce Hub workspace of Nordwind Handels GmbH, signed in as lena.hoffmann@example.com. A dialog without a close button covers the workspace: "Enable two step authentication" with two cards. Left, "Option 1. Scan the App QR code" with a QR code and the highlighted button "Verify the code". Right, "Option 2. Get a code by Email" with "You will receive it to lena.hoffmann@example.com" and the button "Get the code".The comrce Hub workspace of Nordwind Handels GmbH, signed in as lena.hoffmann@example.com. A dialog without a close button covers the workspace: "Enable two step authentication" with two cards. Left, "Option 1. Scan the App QR code" with a QR code and the highlighted button "Verify the code". Right, "Option 2. Get a code by Email" with "You will receive it to lena.hoffmann@example.com" and the button "Get the code".
    Scan the QR code and select Verify the code, or get a code by email.
    What this screenshot shows
    Highlighted
    “Verify the code”: opens the code entry for the authenticator app
    Also visible
    QR code for the authenticator app; Email code option with its own button
    Purpose
    choose your second factor at the first sign-in

  7. Check your company details and add a logo (optional). Open AccountCompany. Select Edit to correct a detail, or Change logo to add a logo. The logo is a PNG or JPEG file of at most 8 MB. Company explains every field.

    The Company tab of Nordwind Handels GmbH as the owner sees it. The card "Company Information" shows the read-only fields Company Name (Nordwind Handels GmbH), VAT ID (DE284716539), Phone Number, Country (Germany), City (Hamburg), Street (Am Sandtorkai 41) and Postal Code (20457). At its bottom are the buttons "Transfer Ownership" and "Edit", which is highlighted and unlocks the fields. On the right the card "Company Logo" shows the initials NH and the button "Change logo". Below starts the card "Invoices".The Company tab of Nordwind Handels GmbH as the owner sees it. The card "Company Information" shows the read-only fields Company Name (Nordwind Handels GmbH), VAT ID (DE284716539), Phone Number, Country (Germany), City (Hamburg), Street (Am Sandtorkai 41) and Postal Code (20457). At its bottom are the buttons "Transfer Ownership" and "Edit", which is highlighted and unlocks the fields. On the right the card "Company Logo" shows the initials NH and the button "Change logo". Below starts the card "Invoices".
    The company's details are read-only until you select Edit. Only the owner sees Transfer Ownership.
    What this screenshot shows
    Screen
    Company
    Highlighted
    “Edit”: unlocks the company fields
    Also visible
    Company details, read-only; Transfer Ownership button; Logo card with the initials
    Purpose
    check your company details after registration

What happens next

Section titled “What happens next”

You are the owner of your company in comrce Hub, with every permission. Its name appears under your email address at the top right. Every later sign-in asks for your password and then a 6-digit code from your app.

To check that it worked, open AccountLogs. Your two-factor setup is listed as Two-factor auth code verified. Next, bring in your colleagues and connect your tools.

Options

Section titled “Options”
ChoiceWhen to pick itEffect
Authenticator app (recommended)You have a smartphoneCodes come from your phone, even without internet. Someone who reads your email still cannot sign in.
Email codeYou have no smartphone at handEach sign-in sends a code to your inbox. Whoever reads your email gets the code too.
Sign up with GoogleYour Google account uses the email address you want for comrce HubThe registration form opens with your name and email filled in. You still finish both steps and confirm your email.
An invitation from comrce to open a companycomrce sent you an email that starts your company registrationThe invitation page asks for your details, then the company. The company name is already filled in.

If something goes wrong

Section titled “If something goes wrong”
SymptomWhat to checkFix
Step one shows An account with this email already exists.Your address already has a comrce Hub accountSign in with it, or reset its password with Forgot password?
No confirmation email arrivesYour spam folderSelect Resend Email on the waiting page and use the newest email
The link shows Unfortunately, this link has expiredThe link is older than 7 days, or a newer one was sentSelect Resend Confirmation on that page
Sign-in shows Email not confirmed.You have not confirmed your address yetConfirm from the email first, then sign in
The setup dialog shows Invalid code. Please try again.Is your phone’s time set automatically? Did you type the current code?Type the newest code from the app
Section titled “Related”