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Service Client troubleshooting on Windows

This page helps with two things for the Service Client on Windows. It shows how to restart the service. It also explains what to do when the service doesn’t start correctly on Windows 7 or 8.

Restart the Service Client

Section titled “Restart the Service Client”

Sometimes the Service Client on Windows needs a restart.

  1. Open the Start menu and search for “Services”. On a German Windows, the app is called “Dienste”.

  2. Find “cloudprint-Client” in the list and right-click its row.

    The Windows services console "Dienste" (Services), in German, showing "Dienste (Lokal)" (local services). In the long list, the row "cloudprint-Client" is selected. Its description starts with "comrce cloud…", it is running, starts automatically and logs on as "Lokales System" (local system). The other rows are pixelated. On the left, the panel for the selected service offers the links "beenden" (stop) and "neu starten" (restart), with the description "comrce cloudprint lokaler Service".
    Find "cloudprint-Client" in the Windows services console.Screenshot from Windows, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Row cloudprint-Client, selected; Description comrce cloudprint lokaler Service
    Purpose
    find the Service Client among the Windows services

  3. Select “Neu starten” (Restart).

    The context menu of the "cloudprint-Client" row in the Windows services console, in German. The row is selected, the other service names are pixelated. The menu lists "Starten" (start, greyed out), "Beenden" (stop), "Anhalten" and "Fortsetzen" (pause and resume, greyed out), then "Neu starten" (restart), which is highlighted. Below are "Alle Aufgaben" (all tasks), "Aktualisieren" (refresh), "Eigenschaften" (properties) and "Hilfe" (help). "Neu starten" restarts the service.
    "Neu starten" in the context menu restarts the Service Client.Screenshot from Windows, checked against the source on October 29, 2026
    What this screenshot shows
    Also visible
    Context menu with Neu starten highlighted
    Purpose
    restart the Service Client

The service has now restarted.

The service doesn’t start correctly on Windows 7 or 8

Section titled “The service doesn’t start correctly on Windows 7 or 8”

By default, Windows 7 and 8 don’t support encryption with TLS 1.1 and 1.2. That’s why the service doesn’t start correctly there.

The fix is described in the guide Wie aktiviere ich TLS v1.1/1.2 auf älteren Betriebssystemen? (how to enable TLS 1.1/1.2 on older operating systems, in German) from serverprofis.de. Work through these two sections there:

  • “Microsoft Windows 7/8 | Windows Server 2008/2008 R2/2012 | Outlook 2007/2010”
  • “Windows Live Mail”
Section titled “Related”