Create an account

For: Sellers who are new to comrce Hub and were not invited by a colleague·Requires: An email address that has no comrce Hub account yet·Screenshots show sample data

Select Sign Up on the sign-in screen and enter your name, email address and a password. Then enter your company’s details. You get an account and a company that you own, plus a confirmation email. The link in it is valid for 7 days. Nothing is created before the last button, so you can leave the form at any point.

Invited by a colleague?

Use the link in your invitation email instead. Registering here always creates a new, separate company. See Accept an invitation.

What you can do here

• Enter your personal details and a password. Step one asks for your name, your email address and a password that meets the 12-character password rules. Fill in your details · Passwords and sign-in
• Register your company. Step two asks for the company’s name and address, and your agreement to the terms. You get the role Owner in it. Register your company
• Confirm your address. You can’t sign in with your password before you confirm. Email confirmation
• Get a new confirmation email. Resend the email from the waiting page, or from the page an expired link opens. Get a new confirmation email

The screen at a glance

Fill in your details and a password that meets every rule, then select Continue.

What this screenshot shows

Highlighted

“Continue”: checks step one and opens the company step

Also visible

Felix Wagner, felix.wagner@example.com; Password checklist all green

Purpose

step one of registration

Region	What it shows	What you do there
Top bar, left	A back arrow	On step one, return to the Marketplace. On step two, go back to step one.
Top bar, right	Already have an account?, Log In and the theme switch	Go to the sign-in screen instead, or switch the theme
Heading	Get started with comrce
Form card	Step one: your details and password. Step two: your company.	Fill in the fields and continue
Below the button	Two dots	Show which of the two steps you are on

Fill in your details

1. On the sign-in screen, select Sign Up.

2. Enter First name, Last name and Email. The email address becomes your sign-in name.

3. Enter a Password and repeat it in Confirm Password. The list under the field turns each rule green once your password meets it.

4. Select Continue. comrce Hub checks your details and opens step two. No account is created yet.

For example, Felix Wagner with felix.wagner@example.com and the password Hafenkontor!2026 passes every rule. It has 16 characters, upper and lower case, a digit and a special character. It contains no 4-letter part of his name or email address.

If your email address already has an account, step one shows An account with this email already exists.. Sign in with that account instead, or reset its password.

Register your company

Enter your company and its address, accept the terms, then select Submit.

What this screenshot shows

Highlighted

“Submit”: creates the account and the company

Also visible

Elbtal Feinkost GmbH, Hamburg, Germany; Terms checkbox ticked

Purpose

step two of registration

1. Enter the Company Name, for example Elbtal Feinkost GmbH.

2. Optionally enter the VAT ID and a Phone Number.

3. Enter the Street Address, Postal Code and City. Choose the Country from the list. Type in the list to search it.

4. Tick the box By proceeding you agree to Terms and Conditions and Privacy Policy. Both documents open in a new browser tab.

5. Select Submit.

comrce Hub creates your account and the company, and makes you its owner. It sends a confirmation email to your address. The browser shows the waiting page from Email confirmation.

The back arrow at the left of the top bar returns to step one. Everything you typed in both steps is kept.

Unsure about a detail? The company owner can change all of them later on the Company page.

Confirm your email address

Confirm with the link in the email. Resend Email sends a new one after a short wait.

What this screenshot shows

Highlighted

“Resend Email”: sends a new confirmation email

Also visible

Email: felix.wagner@example.com; Try again in countdown

Purpose

waiting for email confirmation

The waiting page shows your email address and the button Resend Email.

1. Open the email from comrce Hub and select the confirmation link.

2. A page with Confirm your email opens. Select Confirm email.

   

   The link from the email opens this page. Confirm email activates your account.

   What this screenshot shows

   Highlighted

   “Confirm email”: confirms the email address

   Also visible

   Confirm your email card

   Purpose

   confirming the email address

3. The sign-in screen opens with Email confirmed, you may now login.. Sign in with your email address and password.

The extra click is on purpose. Some email programs open links automatically to scan them. The click makes sure that only you can confirm.

Get a new confirmation email

There are two places to ask for a new email:

Where you are	What you do
The waiting page after registration	Select Resend Email. After the page opens and after each email, the button waits a few seconds. Try again in shows the remaining time.
A link that is too old or no longer valid	The page shows Unfortunately, this link has expired or Something went wrong. Select Resend Confirmation.

An expired link offers Resend Confirmation for a fresh one.

What this screenshot shows

Highlighted

“Resend Confirmation”: sends a new confirmation email

Also visible

Email: felix.wagner@example.com; Contact Support link

Purpose

recovering from an expired confirmation link

When the email was sent, the page shows Email sent successfully!. Each new email contains a new link, so use the newest one. If your address is already confirmed, the page says Email is already confirmed.. Then sign in.

Sometimes the page cannot show your email address, for example in another browser. It then shows a card with the field Email:. Type the address you registered with and select the button below the field. An empty field shows Email is required. A mistyped address shows Invalid email address.

Without a known address the page asks for it. Resend Email checks the address and sends a new link.

What this screenshot shows

Highlighted

“Resend Email”: validates the address and sends a new confirmation email

Also visible

Email: field with felix.wagner@example.com; Try again in countdown

Purpose

resending the confirmation email when the page does not know the address

Every control, explained

Password requirements list

Where

Under the password field on step one, titled Password requirements:.

What

One line per rule. A line turns green with a tick when your password meets it. It stays red with a cross while it does not. The line Not contains any part of username has a dash, because comrce Hub checks it only when you continue. Messages under the password field appear after your first attempt to continue.

Why

You see what is missing while you type, instead of after a rejected form.

Continue

Where

The button Continue at the bottom of step one.

What

Checks the fields of step one. It also checks that the email address is free and the password is accepted. If both are fine, step two opens. Nothing is saved yet.

Why

You learn that your address already has an account before you type in the company details.

Your details

Field	What it does	Rules
First name	Your first name, shown to your team and in the logs	Required
Last name	Your last name	Required
Email	Your sign-in name and the address for every comrce Hub email	Required, and not used by another account. Spaces and letters such as ä or é are refused with Invalid email address.
Password	Your password	At least 12 characters, with an upper-case and a lower-case letter, a digit and a special character. At least 4 different characters, and no 4-letter part of your name or email.
Confirm Password	The same password again	Must match. Otherwise you see Passwords must match.

No field on either step accepts HTML. Text that looks like HTML shows HTML markup is not allowed.

Company details

Field	What it does	Rules
Company Name	The name of your company in comrce Hub	Required
VAT ID	Your VAT identification number	Optional
Phone Number	A phone number for your company	Optional
Street Address	Street and house number	Required
Postal Code	The postcode of the address	Required
City	City	Required
Country	Country, chosen from a searchable list	Required

The company owner can change these details later on the Company page.

Terms and privacy checkbox

Where

Above the button on step two: By proceeding you agree to Terms and Conditions and Privacy Policy.

What

Required. Without the tick, you see You must accept the terms. The two links open the documents in a new tab.

Why

The terms and the privacy policy apply to your company’s use of comrce Hub.

Back and Log In

Where

The back arrow at the left of the top bar, and Log In at its right, on both steps.

What

On step two, the arrow returns to step one and keeps your entries. On step one, it leaves the registration and opens the Marketplace, or the Marketplace page you came from. Log In leaves the registration and opens the sign-in screen. If you came from a Marketplace page, the sign-in screen keeps it. Leaving the registration discards your entries.

Why

Use Log In when you realise you already have an account. The arrow on step one is your way back if you only wanted to look around the Marketplace.

Other controls on this page

Control	What it does	Why
Submit	Creates your account and your company and sends the confirmation email. If something cannot be saved, a red message appears above the button.	Nothing is stored until you select it.
Theme switch	At the right end of the top bar. Switches between a light and a dark look, as on the sign-in screen.	Some people read better on a light background.

What you need to know

Topic	Fact
What gets created	One personal account and one company. You are the company’s owner and have every permission in it.
Confirmation link	Each resend sends a new link. Use the newest one.
Signing in before confirming	Not possible with your password. comrce Hub shows Email not confirmed..
Language of your account	Your new account starts in the language of the registration form. The form follows your browser’s language when comrce Hub offers it, and English otherwise.
Registering with Google	Continue with Google with an unknown address opens this form with your name and email filled in. You still set a password and confirm your email.
First sign-in	comrce Hub asks for your cookie choices, then for setting up two-factor authentication. See The comrce Hub workspace and Two-factor authentication.

Frequently asked questions

Registering

Do I need to register if a colleague invited me?

No. Open the invitation email and follow its link. You create your account there and join the company that invited you. Registering through Sign Up instead creates a separate company that you own. That is rarely what you want.

It says “An account with this email already exists”. What now?

comrce Hub found an account with that email address when you selected Continue. Sign in with it on the sign-in screen. If you forgot its password, use Forgot password? there. One email address can have only one comrce Hub account.

Why is my password not accepted although every line is green?

One rule is checked only when you select Continue. The password must not contain any 4-letter part of your name or email address. The message under the field then reads Password cannot contain parts of username.. For example, use Hafenkontor!2026 instead of Felix-Wagner-2026.

Is the VAT ID required?

No. VAT ID and Phone Number are optional. Company name, street, postcode, city and country are required. The owner can change the VAT ID later on the Company page.

Which language will comrce Hub use after I register?

The language the registration form was shown in. The form follows your browser’s language when comrce Hub offers it, and shows English otherwise. To change it, open Settings after signing in and choose another language.

Can I go back to step one without losing my entries?

Yes. On step two, select the back arrow at the left of the top bar. comrce Hub keeps everything you typed in both steps. Leaving the registration discards them. That happens with Log In at the top right, or with the arrow on step one.

Confirming your email

I did not receive the confirmation email.

Check your spam folder and that the address on the waiting page is right. Then select Resend Email. If the address is wrong, register again with the correct address. The unconfirmed account cannot be used.

The confirmation link says it has expired.

Confirmation links are valid for 7 days. On the page that opens, select Resend Confirmation. comrce Hub sends a new email with a fresh link. Open the newest email and confirm in time.

Why do I have to click a button after opening the link?

Some email programs open every link automatically to check it for viruses. Such a scan could otherwise confirm the address without you. The Confirm email button makes sure a person confirms.

Can I sign in with Google before confirming my email?

Yes, if the Google account has the same, verified email address. The confirmation is needed only for signing in with your password. Continue with Google relies on Google’s own check of the address.

Troubleshooting

Symptom	What to check
An account with this email already exists. on step one	The address already has an account. Sign in, or reset its password.
HTML markup is not allowed under a field	The field contains angle brackets with text, which looks like HTML. Remove the angle brackets.
You must accept the terms	Tick the terms and privacy checkbox above Submit.
Invalid email address under the email field	Spaces, letters with accents such as ä or é, or a missing @ or domain. Type the address as your email provider shows it.
“Too many requests. Please try again later.”	Too many requests came from your network in a short time. The message is always in English. Wait a minute and try again.
The confirmation email does not arrive	Spam folder, then the address on the waiting page, then Resend Email.
Unfortunately, this link has expired	The link is too old. Select Resend Confirmation.
Email not confirmed. when signing in	You have not confirmed the address yet. Use the newest confirmation email.

Still stuck?

Write to comrce support (support@comrce.io) from the address you registered with and say when you registered. Support can see whether the account exists and whether its email address is confirmed.

Related

• Sign in
• Accept an invitation
• Passwords and sign-in
• Two-factor authentication
• The comrce Hub workspace
• Set up your company in comrce Hub