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Company

For: Company owners and members who maintain the company profileRequires: The permission Viewing company profile. Editing needs Editing company profileScreenshots show sample data

The Company tab is your company’s business card in comrce Hub: name, VAT ID, phone number, address and logo. Colleagues and invitations show what you enter here. The owner also starts an ownership transfer on this tab. Open it from AccountCompany. With the permission Viewing company profile, it is also the tab comrce Hub opens after you sign in.

What you can do here

Section titled “What you can do here”

The screen at a glance

Section titled “The screen at a glance”
The Company tab of Nordwind Handels GmbH as the owner sees it. The card "Company Information" shows the read-only fields Company Name (Nordwind Handels GmbH), VAT ID (DE284716539), Phone Number, Country (Germany), City (Hamburg), Street (Am Sandtorkai 41) and Postal Code (20457). At its bottom are the buttons "Transfer Ownership" and "Edit", which is highlighted and unlocks the fields. On the right the card "Company Logo" shows the initials NH and the button "Change logo". Below starts the card "Invoices".The Company tab of Nordwind Handels GmbH as the owner sees it. The card "Company Information" shows the read-only fields Company Name (Nordwind Handels GmbH), VAT ID (DE284716539), Phone Number, Country (Germany), City (Hamburg), Street (Am Sandtorkai 41) and Postal Code (20457). At its bottom are the buttons "Transfer Ownership" and "Edit", which is highlighted and unlocks the fields. On the right the card "Company Logo" shows the initials NH and the button "Change logo". Below starts the card "Invoices".
The company's details are read-only until you select Edit. Only the owner sees Transfer Ownership.
What this screenshot shows
Screen
Company
Highlighted
“Edit”: unlocks the company fields
Also visible
Company Information fields, read-only; Transfer Ownership button; Company Logo card with initials; Invoices card start
Purpose
the Company tab as it opens for the owner
RegionWhat it showsWhat you do there
Company InformationThe seven company fields, read-only. A blue banner while an ownership transfer runs.Read the details, select Edit
Card footerTransfer Ownership (owner only) and EditStart a transfer, unlock the form
Company LogoThe logo, or the company’s initials when there is noneChange or delete the logo
InvoicesA placeholder card. comrce Hub lists no invoices here.Nothing to do

Keep your company details and logo up to date

Section titled “Keep your company details and logo up to date”

Moved office, new phone number or a fresh logo? You update all of it on the Company tab, and every change is recorded in Logs.

Edit the company details

Section titled “Edit the company details”
  1. Select Edit at the bottom of Company Information. The fields unlock and the footer shows Cancel and Save.
  2. Change what you need. Fields marked with an asterisk are required.
  3. Select Save. comrce Hub shows Company information updated successfully. and locks the form again.
The Company tab after "Edit" was selected. The fields of "Company Information" are now editable. The Phone Number has been changed to +49 30 23125398. The footer shows "Cancel" and the highlighted "Save". Save stores all fields at once, shows "Company information updated successfully." and locks the form again. Cancel throws the changes away. Company Name, Country, City, Street and Postal Code are required, the VAT ID and phone number are optional.The Company tab after "Edit" was selected. The fields of "Company Information" are now editable. The Phone Number has been changed to +49 30 23125398. The footer shows "Cancel" and the highlighted "Save". Save stores all fields at once, shows "Company information updated successfully." and locks the form again. Cancel throws the changes away. Company Name, Country, City, Street and Postal Code are required, the VAT ID and phone number are optional.
Edit unlocks every field. Save stores them together and locks the form again.
What this screenshot shows
Screen
Company
Highlighted
“Save”: saves the company information
Also visible
Editable fields; Changed phone number; Cancel button
Purpose
edit the company information

Cancel discards all changes. If saving fails, comrce Hub shows Could not update company information. and keeps your input. With unsaved changes, closing the tab or switching company asks before discarding them.

A required field left empty shows its message as soon as you leave it, for example City is required. No field may contain HTML. comrce Hub rejects it with HTML markup is not allowed.

The Company tab in edit mode with the field "City" emptied and highlighted. Below it the red message "City is required" appears as soon as the field loses focus. comrce Hub does not save the form while a required field is empty: Company Name, Country, City, Street and Postal Code must be filled in. The other fields keep their values, and the footer still offers "Cancel" and "Save".The Company tab in edit mode with the field "City" emptied and highlighted. Below it the red message "City is required" appears as soon as the field loses focus. comrce Hub does not save the form while a required field is empty: Company Name, Country, City, Street and Postal Code must be filled in. The other fields keep their values, and the footer still offers "Cancel" and "Save".
Required fields show their message as soon as you leave them empty.
What this screenshot shows
Screen
Company
Highlighted
“City”: required field left empty
Also visible
City is required message; Other fields filled; Cancel and Save
Purpose
validation of required company fields

Example: Nordwind Handels GmbH moves to a new office in Hamburg. Lena Hoffmann selects Edit, changes Street and Postal Code, and saves. Logs records the change as Updated company info.

Section titled “Change the logo”
  1. Select Change logo in Company Logo. The dialog Upload Logo opens.
  2. Select Upload Logo and pick an image. Or paste a public image address into Paste image URL and load it.
  3. Drag the image inside the square frame. The Zoom slider enlarges it up to three times. Change logo in the dialog picks another image.
  4. Select Save. comrce Hub shows Logo updated successfully..
The dialog "Upload Logo" opened with "Change Logo" on the Company tab. The highlighted "Upload Logo" button at the top opens the computer's file picker for a PNG or JPEG image. Below is the field "Paste image URL" with a button to load an image from a public web address. After an image is chosen, the dialog shows a square crop area with a zoom slider and "Save". "Cancel" closes it without changes.The dialog "Upload Logo" opened with "Change Logo" on the Company tab. The highlighted "Upload Logo" button at the top opens the computer's file picker for a PNG or JPEG image. Below is the field "Paste image URL" with a button to load an image from a public web address. After an image is chosen, the dialog shows a square crop area with a zoom slider and "Save". "Cancel" closes it without changes.
Upload a file or paste an image address. The logo is cropped to a square before it is saved.
What this screenshot shows
Screen
Company
Highlighted
“Upload Logo”: opens the file picker
Also visible
Paste image URL field; Load image from URL button; Cancel button
Purpose
change the company logo
The dialog "Upload Logo" on the Company tab after a PNG file was chosen. The square crop area shows the Nordwind Handels logo with the initials NH. You drag the image to place it inside the square. Below it is the "Zoom" slider, at its lowest setting, which enlarges the image up to three times. The footer shows "Change logo" to pick another image, "Cancel", and the highlighted "Save", which stores the cropped square as the company logo in the format of the original file.The dialog "Upload Logo" on the Company tab after a PNG file was chosen. The square crop area shows the Nordwind Handels logo with the initials NH. You drag the image to place it inside the square. Below it is the "Zoom" slider, at its lowest setting, which enlarges the image up to three times. The footer shows "Change logo" to pick another image, "Cancel", and the highlighted "Save", which stores the cropped square as the company logo in the format of the original file.
Drag and zoom the image inside the square, then select Save. Change logo picks another image.
What this screenshot shows
Screen
Company
Highlighted
“Save”: uploads the cropped square as the company logo
Also visible
Square crop area with the NH logo; Zoom slider at 1x; Change logo and Cancel buttons
Purpose
crop the company logo before saving

The logo must be a PNG or JPEG file of at most 8 MB. The file name ending must match the image inside. A .png must be a PNG, and a .jpg or .jpeg must be a JPEG.

A pasted address must start with http:// or https:// and also deliver a PNG or JPEG. WebP, GIF, SVG and animated images are refused.

comrce Hub saves the cropped square in the format of the original. A PNG stays a PNG, a JPEG stays a JPEG.

If comrce Hub refuses an image, a red message appears and the dialog stays open. You can choose another image right away. Troubleshooting explains each message.

The dialog "Upload Logo" on the Company tab after a file named nordwind-logo.jpg was chosen that actually contains a PNG image. Below the "Upload Logo" button and the field "Paste image URL", the highlighted red message reads "The file extension, content type, and image format must match". No crop area opens and the dialog stays open, so you can choose a correctly named PNG or JPEG file straight away. "Cancel" closes it.The dialog "Upload Logo" on the Company tab after a file named nordwind-logo.jpg was chosen that actually contains a PNG image. Below the "Upload Logo" button and the field "Paste image URL", the highlighted red message reads "The file extension, content type, and image format must match". No crop area opens and the dialog stays open, so you can choose a correctly named PNG or JPEG file straight away. "Cancel" closes it.
A refused image shows its reason inside the dialog, which stays open for another try.
What this screenshot shows
Screen
Company
Highlighted
“The file extension, content type, and image format must match”: explains why the image was refused
Also visible
Upload Logo button; Paste image URL field; Cancel button; No crop area
Purpose
a logo file whose name and format do not match

The new logo replaces the initials in the sidebar’s Account button and in other people’s company lists. Delete Logo appears once a logo exists. After confirmation, it brings the initials back.

Transfer ownership

Section titled “Transfer ownership”

Only the company owner sees Transfer Ownership. It opens a dialog to pick the new owner from the active members who own no company themselves.

The Company tab with the dialog "Confirm Ownership Transfer" open. The text explains that once the new owner accepts, you lose your administrator access to this company. The select field "New owner" shows Marco Weber with his email address. At the bottom are "Cancel" and the highlighted "Confirm transfer". Confirming does not move ownership yet: it sends you a confirmation email first.The Company tab with the dialog "Confirm Ownership Transfer" open. The text explains that once the new owner accepts, you lose your administrator access to this company. The select field "New owner" shows Marco Weber with his email address. At the bottom are "Cancel" and the highlighted "Confirm transfer". Confirming does not move ownership yet: it sends you a confirmation email first.
Only the owner can start a transfer. The chosen member must be active and own no company.
What this screenshot shows
Screen
Company
Highlighted
“Confirm transfer”: requests the ownership transfer
Also visible
Selected new owner Marco Weber; Field New owner; Cancel button
Purpose
start an ownership transfer

Confirming does not move ownership yet. comrce Hub first emails the owner a confirmation link. After the owner confirms, the chosen member gets an invitation and becomes owner on accepting it. The whole transfer must finish within 48 hours. Meanwhile the tab shows a banner with the new owner’s email address.

The Company tab while an ownership transfer is running. At the top of the card "Company Information" a highlighted information banner reads "Ownership transfer waiting for acceptance by marco.weber@example.com". The banner stays until the transfer is completed, cancelled by a new one, or expires 48 hours after it was requested. It shows the same text while comrce Hub is still waiting for your own email confirmation. The form and the buttons "Transfer Ownership" and "Edit" are unchanged.The Company tab while an ownership transfer is running. At the top of the card "Company Information" a highlighted information banner reads "Ownership transfer waiting for acceptance by marco.weber@example.com". The banner stays until the transfer is completed, cancelled by a new one, or expires 48 hours after it was requested. It shows the same text while comrce Hub is still waiting for your own email confirmation. The form and the buttons "Transfer Ownership" and "Edit" are unchanged.
The banner names the future owner until the transfer completes or expires after 48 hours.
What this screenshot shows
Screen
Company
Highlighted
“Ownership transfer waiting for acceptance by marco.weber@example.com”: shows the running transfer
Also visible
Banner with marco.weber@example.com; Company Information fields; Transfer Ownership and Edit buttons
Purpose
an ownership transfer in progress

Transferring company ownership covers the full flow and its rules.

Every control, explained

Section titled “Every control, explained”

The controls that need a word of explanation come first. The obvious ones are collapsed at the end.

Transfer Ownership

Section titled “Transfer Ownership”
Where

The footer of Company Information, next to Edit. Only the owner sees it.

What

Opens the transfer dialog. If a transfer you started is still running, a new one offers to replace it. A transfer that comrce support started at your request cannot be replaced.

Why

A company must always have an owner, so ownership is handed over, not dropped.

Section titled “Change logo and Delete Logo”
Where

Company Logo, below the logo. Shown only with Editing company profile. Delete Logo asks Delete logo?, and Delete removes the logo.

What

Uploads a new logo through the crop dialog, or removes the current one. A refused image shows its reason in red inside the dialog. Any other failure shows Logo upload failed. or Could not delete logo..

Why

Members with several companies recognise yours at a glance by its logo.

Company fields

Section titled “Company fields”
FieldRequiredWhat it holds
Company NameyesThe company name shown across comrce Hub and in invitations
VAT IDnoYour VAT identification number, for example DE284716539
Phone NumbernoThe company’s phone number
CountryyesChosen from the list
City, Street, Postal CodeyesThe company’s address

No field has a length limit, and none may contain HTML.

Other controls on this page

ControlWhat it doesWhy
EditUnlocks the form. Shown only with Editing company profile.The read-only default prevents accidental edits
SaveStores all fields together and locks the formKeep your changes
CancelDiscards the changesStart again from the saved details

Who sees what

Section titled “Who sees what”
PartWho sees it
The tabThe owner and members with Viewing company profile (in the Member and Partner presets)
Edit, Change logo, Delete LogoThe owner and members with Editing company profile (in the Partner preset)
Transfer Ownership and the transfer bannerOnly the owner
Invoices cardThe owner and members with Viewing invoices
The Company tab of Rosenthal Textil GmbH as a Member sees it. The card "Company Information", highlighted, shows the company name, VAT ID, phone number, country Germany, the city Bielefeld, the street Herforder Straße 112 and the postal code 33602, all read-only. There is no footer with Edit or Transfer Ownership, and the card "Company Logo" has no Change logo button, because the member lacks the permission to edit the company profile. The Invoices card is missing as well.The Company tab of Rosenthal Textil GmbH as a Member sees it. The card "Company Information", highlighted, shows the company name, VAT ID, phone number, country Germany, the city Bielefeld, the street Herforder Straße 112 and the postal code 33602, all read-only. There is no footer with Edit or Transfer Ownership, and the card "Company Logo" has no Change logo button, because the member lacks the permission to edit the company profile. The Invoices card is missing as well.
Members with only the view permission see the company details read-only.
What this screenshot shows
Screen
Company
Highlighted
“Company Information”: read-only company details
Also visible
No Edit or Transfer Ownership; No Change logo; No Invoices card
Purpose
the Company tab for a member

What you need to know

Section titled “What you need to know”
TopicFact
Company-wideThe details and the logo apply to everyone in the company
Default tabWith Viewing company profile this tab opens after sign-in. Without it, Settings does.
RefreshThe tab reloads its data by itself about once a minute
Logo formatStored in the format you uploaded, cropped to a square
AuditSaving the details, uploading or deleting the logo are recorded in Logs

Frequently asked questions

Section titled “Frequently asked questions”

Company details

Section titled “Company details”

Why can’t I edit the company details?

Section titled “Why can’t I edit the company details?”

Editing needs the permission Editing company profile. The Partner preset includes it, the Member preset does not. Without it the Company tab is read-only. Ask your company owner to switch it on for you.

Which fields are required?

Section titled “Which fields are required?”

The company name, country, city, street and postal code are required on the Company tab. The VAT ID and the phone number may stay empty. A required field left empty shows its message and blocks saving.

Who can see the company details?

Section titled “Who can see the company details?”

Everyone with Viewing company profile sees the Company tab, which includes the Member and Partner presets. Only the owner and members with Editing company profile can change the details or the logo.

Section titled “Logo”
Section titled “Which image formats can I use for the logo?”

Upload a PNG or JPEG of at most 8 MB, from a file or from an http or https address. WebP, GIF, SVG and animated images are refused. comrce Hub crops the image to a square and keeps its format.

Why does the logo dialog say the file extension, content type, and image format must match?

Section titled “Why does the logo dialog say the file extension, content type, and image format must match?”

The file name ending and the image inside must belong together. A .png file must contain a PNG image, a .jpg or .jpeg file a JPEG image. The message appears when a file was renamed, for example a JPEG saved as logo.png. Export the image again as PNG or JPEG and upload the new file on the Company tab.

Does comrce Hub keep the location or camera data of my photo?

Section titled “Does comrce Hub keep the location or camera data of my photo?”

No. comrce Hub removes hidden photo data, such as camera details or the location, before storing a logo. It also turns a sideways photo upright. Only the cropped square is stored.

Why does my logo look cut off?

Section titled “Why does my logo look cut off?”

The logo is always square. In the crop dialog, zoom out and move the image until the whole logo sits inside the square. Then select Save. A square version of your logo gives the best result.

Invoices and ownership

Section titled “Invoices and ownership”

Where are my invoices?

Section titled “Where are my invoices?”

The Invoices card on the Company tab is a placeholder and lists no invoices. Use the invoicing of the tool or provider that bills you.

Why don’t I see the button to transfer ownership?

Section titled “Why don’t I see the button to transfer ownership?”

Only the company owner sees Transfer Ownership on the Company tab, whatever other permissions you have. If you should become the owner, ask the current owner to start a transfer to you.

Why does the banner say the transfer waits for acceptance although I have not confirmed it yet?

Section titled “Why does the banner say the transfer waits for acceptance although I have not confirmed it yet?”

The banner on the Company tab shows the same text from the moment the transfer is requested. First confirm with the link in the email comrce Hub sent you. Only then does the new owner receive the invitation.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
The tab shows You don’t have access to this page. You can request access from your organization admin.You lack Viewing company profile. Request it with the button below the message, or ask your company owner.
The tab shows Could not load company information.The details could not be loaded. Check your connection, then close the tab and open it again.
Could not update company information.Check the required fields and that no field contains HTML. Reselect the country if Invalid country code appears.
Only PNG and JPEG images are supportedThe image is not a PNG or JPEG, for example a WebP, GIF or SVG. Save the logo as PNG or JPEG.
The file extension, content type, and image format must matchThe file name ending does not match the image, for example a JPEG renamed to logo.png. Export it again with the matching ending.
The image must be 8 MB or smallerThe file is larger than 8 MB. Use a smaller file.
The image dimensions are too largeIts width or height is too big. Scale it down before uploading.
Animated images are not supportedThe image is animated. Use a still image with a single frame.
The selected image could not be loadedThe file is damaged or not an image. Export it again.
Select a PNG or JPEG imageThe upload arrived without an image. Choose the file again.
Enter a valid image URLThe address is not a plain public http or https image address. Download the image and upload the file instead.
The image could not be loaded from this URLThe address did not deliver the image, or too many addresses were loaded in a short time. Wait a minute, or upload the file instead.
Logo upload failed.The image passed the checks but the upload failed. Check your connection and try again.
The Transfer Ownership dialog lists nobodyOnly active members who own no company can be chosen. Invite or activate the person first.
Section titled “Related”